Post Date: 01/10/2018
Close Date: 02/10/2018
University Mission: Concordia University is a Christian university preparing leaders for the transformation of society.
Department Mission: Concordia Admission Office: Connect, Serve, Achieve. To advance the university through the marketing, recruitment, and admission of new students.
Freshman Admission Counselor
Position Summary If you enjoy creating and maintaining relationships, can sustain a flexible schedule to be an ambassador on campus and off, and get excited about using a variety of communication methods to reach out to prospective students, the Freshman Admissions Counselor position might be a good fit for you!
The Freshman Admission Counselor will help the Admission office reach enrollment goals by guiding prospective students through the application process to enrollment at Concordia University. The Freshman Admission Counselor makes admission decisions, represents the university at fairs and events, helps plan and run admission events and is responsible for meeting enrollment goals.
Minimum Education and Experience Requirements
1-3 years progressively successful experience in one or more of the following areas: sales, marketing, customer service and/or recruitment.
Preference Concordia University is a private, Christian university. Concordia University reserves the right to give preference in employment based on religion in order to further the Lutheran objectives of the University and the Lutheran Church-Missouri Synod.
Position Title Freshman Admission Counselor
Reports To Assistant Director of Undergraduate Admission (AD0003)
FLSA Status Non-exempt
Position Number AD0042
Salary Grade Grade 3
Primary Work Location Onsite Portland Main Campus
Work Schedule Variable. Generally 9:00 am-5:00 pm, with frequent evening, weekend, and overnight travel assignments.
Employee Classification 05 – Staff, Non-exempt, Full-Time
Essential Duties and Responsibilities
• Meet student contact and enrollment goals in the areas of inquiry, application, admission, and confirmation for Freshman pools of students as assigned.
o Reserve 4 hours per day, 5 days per week (M-F). Call time must be within hours when prospective students are available, typically 3-8 pm. The calling goal is 30 calls per day/150 calls a week to top prospects.
o Respond to all inquiries and applicants within a 24 hour period.
o Implement recruitment strategies via social media as requested.
o Guide new students through the application process to the point of registration.
o Enter data and look-up data in the Concordia University administrative management system for the purpose of tracking all contact with students.
o Demonstrate sensitivity to multi-cultural, first generation, and under-represented student populations during all student interactions.
• Acquire and maintain a thorough understanding of all programs and majors at Concordia University in order to be able to effectively share information when handling telephone calls, emails and walk-ins.
• Attend and represent the Concordia University at recruitment and Admission events, occurring on and off campus.
• Prepare and present university presentations to large and small groups.
• Provide academic, program, and basic financial aid information to prospective students.
• Provide input and creativity to marketing plans and materials.
• Assist in the coordination and marketing of recruitment events.
• Perform other duties as assigned.
Work Contacts Prospective students and family members, department staff and direct supervisor.
Scope of Work Work requires knowledge of institutional policies and practices, as well as the ability to work independently in order to develop relationships with prospective students. Supports the daily operations and goals of the department and follows standard operating procedures throughout course of work.
Working Conditions Involves occasional travel during varying weather and traffic conditions. Office environment.
Minimum Physical Requirements
Able to perform repetitive typing and keyboarding activities.
Able to speak on the telephone for prolonged periods of time.
Able to effectively participate in two-way conversation, as well as make content presentations to small and large groups of constituents.
Able to transition between sites and meeting locations in a timely manner.
Able to lift and carry up to 50 lbs on an occasional basis.
Able to lift, pull, grasp, stoop and reach within an office environment.
Able to sit and stand for prolonged periods of time.
Minimum Requirements (Knowledge, Skills and Abilities)
Able to speak about Concordia University’s mission and approach to a Christian education with prospective students in a comfortable and confident manner.
Excellent written, verbal, interpersonal and public speaking skills.
Able to demonstrate a high level of professionalism during all interpersonal interactions.
Able to maintain confidentiality and handle confidential information with discretion, good judgement and tact.
Able to think critically and provide solutions to meet the needs of prospective students.
Proficient in the use of computers and technology, with emphasis on use of the Microsoft office suite, email and electronic record keeping.
Able to work collaboratively with teammates, working with a common goal in mind.
Able to work independently, with excellent organization and time management skills.
Able to provide creative ideas and suggestions to marketing plans and the development of marketing materials.
Able to maintain a valid and current driver’s license and drive a vehicle.
Able to travel via car or commercial transportation, including overnight travel.
Pre-Employment Screening Requirements
Successfully pass a criminal background check
Attitude and demeanor of all Concordia University employees: As part of a work environment that highly values Christian education, educational excellence and service to students, all members of the community will:
Publicly support the mission of Concordia University.
Communicate effectively with warmth, sensitivity, and understanding as s/he deals with administrative colleagues, teachers, students, parents, faculty, college personnel and program associates.
Work as a team member in a professional environment.
Possess a “service attitude” (willingness to be flexible to meet the needs of the department).
Have a professional physical appearance (appropriate clothing, personal hygiene, etc.).