Job Details

IT Coordinator

Neighborhood House, Multnomah Village, Portland OR

Job - Technology

Close Date: 03/12/2018

The temporary IT Coordinator position at Neighborhood House is idea for someone who is knowledgeable, but looking to gain experience working in the IT profession.  It is also an ideal position for someone with experience in the field who is looking to give back to the community and make a difference in the lives of those who have been historically marginalized.  Although the position is listed as temporary, there is also a great likelihood for it to grow into a regular full-time position.  When applying, please remember to list your salary requirements. 

Who we are: 

Neighborhood House is here for families facing hunger and homelessness, vulnerable seniors, and children who need help in school.

What we do:

Neighborhood House assists vulnerable people living in the greater Portland area. Our programs serve disadvantaged children needing help to be successful in school, families facing hunger and homelessness, and seniors needing support so they can remain living active and independent lives. 

Neighborhood House's program participants represent a remarkably diverse mix of ethnicities and cultures. We believe an equitable workforce will strengthen and enrich our organization and strongly encourage all qualified persons to apply regardless of race, gender identity, sexual orientation, religion, or otherwise. 

What we offer our employees:

Neighborhood House believes our employees are our best investment.  Because of this, we provide an excellent full-time (30 hours and above) benefits package including a low-cost medical plan with no additional out-of-pocket expenses (really!) through our Nonstop Wellness broker, low-cost dental insurance, paid life insurance, paid long term disability insurance, 403B, FSA, and more.  We also offer generous paid time off policy, 11 paid holidays a year, and a flexible working schedule for most positions. Finally, Neighborhood House eligible for credit in the Public Service Loan Forgiveness program.

Job Title: IT Coordinator
Department: IT
Reports To: Executive Director
Pay: negotiable
Type: Full Time Exempt

POSITION SUMMARY

This position is responsible for coordinating Neighborhood House's information technology projects. From development to installation phases, this position will act as liaison between the organization, vendors, and consultants and manage all aspects of the organization’s technology, copier and telephone systems.  The position is currently temporary with the possibility of becoming a full-time regular position.

ESSENTIAL DUTIES & RESPONSIBILITIES

Planning

Perform tactical-level planning of Neighborhood House technology, including computer networks, phone/voicemail systems and photocopy services.

Advise administration on IT related matters as needed.

Determine the need for upgrading computer hardware and software components.

Provide advice and research on equipment and software as requested by Neighborhood House users.

Investigate costs, request bids, determine best provider and coordinates orders of computer, photocopy and telephone equipment and services.

Collaborate with the Finance Director to determine Information Technology’s annual budget.

Work with Neighborhood House leadership to create, adapt, and execute a plan so that technology appropriately supports the Neighborhood House mission.

Facilitate communication between staff, management, vendors, and other technology resources within the Neighborhood House. 

User Support

Provide Neighborhood House users with network and workstation support and respond to the needs and questions of Neighborhood House users concerning their access to resources on the network.

Oversee the establishment of network users, user environment, folder access, and security for installed networks and the internet.

Provide IT support for Neighborhood House approved software systems such as payroll, financial & development software, intranet, SharePoint, etc.

Serve as the primary information technology contact for Neighborhood House.

Facilitate and implement user-training programs as needed.

Perform and oversee troubleshooting to isolate and diagnose network and stand-alone work station problems including servers, work stations, and lap tops. 

Network Administration

Install and oversee system upgrades and configure network printing, directory structures, rights, security, and software on servers.

Ensure software installed on Neighborhood House computers are licensed per vendor requirements.

Backup, restore, and archive data.

Monitor and perform modifications to firewall rule sets.

Monitor and administer email server and spam filter appliance.

Manage the telephone system including coordination of all additions, moves, changes and repairs to the telephone system.

Coordinate additions, moves, and changes to the computer networks and server as needed.

Maintain a working knowledge of internal and external regulations and laws necessary to assure compliance in all departmental activities. 

Perform other duties, responsibilities, and special projects as assigned by the supervisor.

EDUCATION AND/OR EXPERIENCE

Preference will be given to those with a Bachelor's degree, equivalent certification within the IT field, or individuals with proof of working toward these things, or 2 years proven related experience; or equivalent combination of education and experience.

Working knowledge of the following software packages: last 3 versions of Microsoft Office; Microsoft Access; last 3 versions of Microsoft Windows Operating Systems; Microsoft Active Directory; Blackbaud’s Financial Edge & Raiser’s Edge packages; and experience in administration of Microsoft Sharepoint are all helpful.

Experience in performing in-house hardware repairs and cabling for networks.

SUPERVISORY RESPONSIBILITIES

This position will not supervise.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be able to enable individuals with disabilities to perform the essential functions.

Demonstrated ability to work effectively with individuals from diverse communities and cultures and communicate effectively with those whose English language skills are limited. Excellent oral and written communication and ability to communicate professionally with manager, clients, service providers, community members and Board. Excellent interpersonal skills in the areas of problem-solving, conflict resolution, and decision-making processes. Ability to work as a team player. Ability to work with sensitive and confidential information in a professional manner. 

LANGUAGE SKILLS

Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from managers, clients, vendors, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Require own vehicle transportation, a valid driver's license, car insurance acceptable to Neighborhood House's insurance provider and an acceptable 5-year driving history.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit for long periods of time using a computer monitor and keyboard; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stand; walk; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

WORK ENVIROMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

HAZARAD RISK

NOT AT RISK:  This position has been determined not to be at risk for bloodborne pathogen exposure.  This employee is required to take the standardized annual hazard communication training prior to working.

Application Guidelines/Contact:

Please submit resume and cover letter via the following link for this and other open positions:

This position:

https://workforcenow.adp.com/jobs/apply/posting.html?client=NHouse&jobId=137164&lang=en_US&source=CC3

All Positions:

https://workforcenow.adp.com/jobs/apply/posting.html?client=NHouse&ccId=19000101_000001&type=MP&lang=en_US

Via Email:

You may also apply for the position via email if the above links aren't working for you, we just ask that you please try the application through ADP first before emailing. 

Please be sure to include the posting title you are applying for, and also where you heard about this position.

LMcFarland@nhpdx.org

Complete details: https://workforcenow.adp.com/jobs/apply/posting.html?client=NHouse&jobId=137164&lang=en_US&source=CC3