Job Details

Front Office Clinic Assistant/Medical Receptionist

Planned Parenthood Columbia Willamette, Southeast Portland

Job - Health

Close Date: 04/06/2018

Planned Parenthood Columbia Willamette (PPCW) is committed to providing, promoting, and protecting access to sexual and reproductive health care in Oregon and Southwest Washington. Since 1963, PPCW has provided a broad range of sexual and reproductive health care, including family planning, preventative care, and other medical services; trained and educated community members on issues of sexuality; and advocated for the protection of reproductive rights and freedom in Oregon and Southwest Washington. Each year, more than 58,000 women, men and teens visit a PPCW health center, located in NE and SE Portland, Milwaukie, Beaverton, Salem, and Bend, Oregon; and Vancouver, Washington.

As a member of our team, we can offer you:
- A supportive atmosphere and collaborative environment
- Organizational emphasis on high-quality practices
- A gratifying personal experience
- Office culture of work/life balance and flexibility
- Amazing employee benefits

Position Summary: The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments.

The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.

The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.

Compensation: Starting rate of pay is $15.30 + depending upon experience. Annual step increases are determined by the Collective Bargaining Agreement. Bilingual Spanish/English premium pay is another $0.75 per hour, with an additional $1.50 paid for interpreter level skills. Language based premium pay requires passing in-house oral and written exams.

Benefits: PPCW offers up to 4 weeks of paid time off, 8 paid holidays; 403b retirement account with matching; Employee Assistance Program; excellent and low cost Medical, Dental, and Vision insurance; Short and Long Term Disability insurance; Life Insurance; and Flex Spending Accounts for medical, commuting, and dependent care; plus voluntary AD&D, group accident, and hospital indemnity insurance.

Position Details: This is a union represented, hourly (non exempt) position.

Schedule: Part-time (30 hrs/week). Monday 7:30 – 3:30; Thursday 9:30 – 5:30; Friday 7:30 - 3:30; Saturday 7:30 - 3:30.

Location: Southeast Portland Health Center.

Minimum Qualifications:
-High School Diploma or equivalent
-Front Office Medical Receptionist Degree preferred or 2 years equivalent work experience including customer service or other related experience.
-Experience with EHR preferred.
-Basic understanding of insurance billing and ICD-10 coding preferred.
-Demonstrated computer literacy with at least 35 WPM and basic knowledge of data entry, using Microsoft Word, Excel, Outlook, and the Internet.
-Bilingual English/Spanish Required (ability to pass in-house oral and written language exam with a minimum score of 85%).

To learn more and apply online, visit or click on our application link on this page!

Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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