Post Date: 01/30/2018
Close Date: 03/04/2018
As a 3PL Coordinator you will be a key member of the Vetsource operations team in supporting the Third-Party Logistics (3PL) operations by tracking and monitoring Key Performance Indicators (KPIs) of external fulfillment locations for shipping and receiving, process compliance, and service levels. You will also be on point for planning, managing, and directing workflow training for 3PL personnel according to Standard Operating Procedures and Protocols, in order to maintain efficient and accurate order fulfillment and tight inventory control within a rapidly growing, changing environment. This position will be based in Portland, OR, however will also have oversight to locations throughout the country.
Facilitate day-to-day distribution of product in collaboration with 3PL partners to ensure timely shipments, quality, and service initiatives
Partner effectively with key stakeholders internally and externally to achieve operational efficiency
Communicate clearly with team members the expectations regarding all aspects of operations: changes, backorders, purchasing anomalies experienced, damaged, short dated products, etc. Communication across all levels of the organization is inordinately important.
Ensure contracted logistics providers have necessary tools and capacity on site to meet demand
Assist in the development of 3PL Key Performance Indicators (KPIs), and establish reporting to hold teams accountable for set service levels
Coordinate resolution activities related to back orders, product outages, technology issues, inventory integrity, and returns
Meets regularly with 3PL teams to ensure Standard Operating Procedures and protocols regarding work order documentation, work processes, and best pharmacy practices
Provide feedback in regards to proper shipping, receiving, storage, and distribution processes to ensure efficiency and accuracy
Conduct ongoing training and provide feedback for 3PL teams to ensure they are following protocols
Collaborate on logistic aspects for product line extensions and product launches across cross-functional teams, outside service providers, and other stakeholders within project timelines
Maintain detailed documentation and reporting, standard operating procedures, and tracking
Share documentation, including pictures, with purchasing staff for follow up and resolution with vendor(s)
Retain and review warehouse documents, packing lists, invoice copies; report and investigate discrepancies such as unmatched PO’s
Identify process improvements to mitigate common or impactful issues
Audit 3PL shipping and receiving teams’ protocols, location inventory, KPIs, safety and service levels
Assist 3PL partners in training, performance evaluation, development, and accountability
Work closely with the Purchasing team regarding inventory levels
Other duties and projects as assigned
ORGANIZATIONAL RESPONSIBILITY STATEMENT
In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSource’s Core Value Principles: Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.
Experience and Qualifications:
Have a genuine passion for providing excellent customer service; set a positive example for team
Proficient and adept with technology such as remoting into offsite systems for troubleshooting; quickly learn the intricacies of new software
Must be able to make sound judgement decisions and know when to ask manager for assistance
Communicate and partner with other internal departments and virtual teams to identify and assist in the development of enhanced processes and procedures
Demonstrate Vetsource Core Values at all times and provide positive and respectful leadership
Ability to prioritize and balance multiple projects simultaneously, and ability to manage complex situations
Must be team-oriented, possess a positive attitude and work well with others
Ability to work in a fast-paced, rapidly changing environment, with the ability to multi-task
Demonstrate effective training and coaching of peers
Capacity to start and stop projects seamlessly, despite frequent interruptions, while maintaining attention to detail
Adhere to all company policies and procedures, is accountable, and committed to continuous quality improvement
Excellent written and verbal communication skills, with great attention to detail
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner
Strong conflict resolution skills
Results driven, proactive and able to work autonomously, with strong organizational and time management skills
Exhibit a willingness to consistently take on new challenges, and a strong desire to learn new products and technologies, as well as a hands on approach
Facilitate process improvement projects with the team based on sound data analysis.
Proven ability to lead teams toward organizational goals with successful outcomes
Supervisory Responsibilities: None
Minimum three (3) years experience in a fulfillment or distribution operation or relative experience in operations logistics
Excellent computer skills are required; experience using email, instant message, Microsoft Excel, Microsoft Word, as well as the ability to learn how to navigate multiple unfamiliar systems or programs quickly and use at once such as Shipping/Receiving Software
Operations, business, or supply chain experience a plus
Bachelors degree preferred
Data analytics experience
Project coordination experience
Ability to work at a computer for long periods of time
Ability to work for short to mid length time periods in a warehouse environment
The noise level in the work area is normally quiet to moderate
Environment where dogs could be present
Regular 10-15% travel may be required
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k).
VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.