Post Date: 02/08/2018
Close Date: 02/21/2018
JOB CODE: OHA18-0049
CLOSING DATE/TIME: 02/21/18 11:59 PM
SALARY: $2,200.00 - $2,996.00 Monthly
JOB TYPE: Permanent
LOCATION: Portland, Oregon
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics Certification Section in Portland, OR is recruiting for a bi-lingual, English/Spanish Public Service Representative to provide information to the public. The Center for Health Statistics is Oregon's Vital Records Office. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office. The office is also responsible for certifying, amending, and issuing these vital event records.
What will you do?
As Public Service Representative, you will provide information to the public in English and in Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. You will also locate, verify and produce birth, death, marriage and divorce records for state and federal agencies. You will review applications for accuracy and completeness. In addition, you will also troubleshoot to assist callers who have ordered but have not received their request.
What's in it for you?
Do you have extensive experience providing information over the phone (such as in a call center environment) and/or in-person? Do you have stellar customer service and people skills? Are you a whiz at performing data entry at an incredibly fast and accurate pace? Then we encourage you to seriously consider this position!
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year. If you are an experienced customer service professional, don't delay, apply today!
One year of experience in public contact (such as a Public Service Representative, Salesperson, or Receptionist) which included answering questions and providing information.
• Bilingual English/Spanish; must be able to read, write and speak Spanish
• Ability to deal with callers in a diplomatic, friendly, and professional manner with constant phone contact with the public
• Good data entry skills to enter information accurately while conversing on the telephone
• Ability to learn and apply procedures and policies to assigned work
• Experience reviewing and approving applications or documents for completeness
• Ability to organize a high volume of work that requires accuracy and attention to detail
• Team player with the ability to build and maintain positive working relationships
• Ability to access Spanish translation services for customers who need assistance to order vital records
• Minimum typing speed of 65 wpm with a high degree of accuracy
Please visit the following link to complete the online application: