Post Date: 02/02/2018
Close Date: 02/25/2018
Position type: Full-time Classified, 40 hours per week, overtime
eligible permanent position.
Salary: $2,654.00 - $3,436.00/month; Range 37
Opens: February 1, 2018
Closes: February 25, 2018
Location: SPSCC Mottman Campus, WA
South Puget Sound Community College seeks highly motivated and qualified individual for the positions of Program Coordinator in the Financial Aid Office of Student Financial Services.
The Program Coordinator is responsible for reviewing, processing and awarding student aid in accordance with financial aid rules and guidelines. The position serves students on a daily basis and advise students on the financial aid application process and grant and scholarship opportunities.
The Program Coordinators are responsible for providing high-level customer service to prospective and current students, faculty, and the public regarding Financial Aid services. Duties require daily interaction with students, staff, and faculty, and include program navigation, correspondence, and problem solving. Will work closely with the college Business Office to ensure financial aid processing and billing is completed on a timely basis.
Customer Service (30%)
• Provides high volume of customer service to prospective and current students, faculty, and the community
• Answers, receive and carries out required tasks for incoming phone calls
• Manages customer and student inquiries; have the ability to communication effectively via email.
• Assists walk-in customers and student with scheduling (Main and Lacey Campus) appointments and provide support to One-Stop staff.
• Preps, routes, and reviews student appeals.
• Processes incoming documents: document coding and verifies file information for correctness and completion.
• Participates in and acts as a Financial Aid Office representative for college governance and committees; attend workshops, training sessions and conferences related to financial aid in order to keep current on changes and advancements in technology, regulations and laws, and policies and procedures.
Financial Aid Processing (40%)
• Provides financial aid counseling and advising to students about the financial aid process.
• Understands and interprets federal and state regulations, program guidelines and college policy pertaining to the financial aid programs.
• Reviews student files; determines eligibility based on federal and state regulations.
• Coordination of awards for federal, state, institutional, community and loan funds through FMS, SMS, and Financial Aid System.
• Advise students regarding personal, academic or vocational issues and give appropriate guidance and accurate information.
• Provide consumer information regarding financial aid programs via workshops, community presentations, and individual student appointments and as needed to external agencies.
• Performs quarterly review of Satisfactory Academic Progress for all financial aid students.
Coordination of Grant and Scholarship Financial Aid programs (30%)
• Uploading/downloading of federal electronic files via EdConnect.
• Coordinates multiple grant programs including: Pell, SNG, FSEOG, Work Force, College Bound Scholarship, Opportunity Grant, SPSCC Grant and multiple Tuition Waiver programs.
• Coordinates multiple scholarship programs including: Athletics, Foundation, Washington Achievers, Governors, and AETW.
• Reconciles state & federal grant accounts monthly with the Business Office records; provides fiscal reports to the Dean of Student Financial Services to be used in maintaining program compliance.
• Provides monthly reconciliation and budget numbers to the Director of Dean of Student Financial Services.
• Works directly with the College Foundation office for the award and coordination of scholarships between Academic Works and FAM.
• Scholarships include Opportunity Scholarship, Passport, Next Steps, All USA, additional private scholarships and the college's scholarship program.
• Coordinates Opportunity Scholarship, Passport, Next Steps, All USA, college scholarship and additional private scholarship programs
• Performs other duties as assigned.
• High school graduation or equivalent AND two years' experience in Financial Aid OR equivalent education/experience.
• Knowledge of federal, state, and institutional financial aid regulations.
• Demonstrated commitment to high-level customer service.
• Excellent written and verbal communication skills, including good listening skills.
• Ability to communicate and present oneself in a professional manner.
• Ability to work well with others and function as a team member.
• Ability to exercise good judgment in evaluating situations, solving problems and making decisions.
• Strong organizational skills, ability to work independently and prioritize multiple tasks, work under pressure, meet deadlines and accommodate numerous interruptions while performing multiple tasks.
• Strong aptitude for attention to detail and accuracy of information
• Advanced knowledge of computers and software applications, specifically MS Office suite (Word, Outlook, Excel).
• Commitment to working in and sustaining the values a diverse academic environment that is inclusive of students, faculty and staff of diverse cultural, socioeconomic and educational backgrounds.
Your application along with your responses to these questions will be used to evaluate your qualifications. You must complete these questions to be considered for the position. Please answer the following questions on a separate sheet of paper. You may type or write your answers but they must be clear and legible.
1. What is your vision of "customer service" in a position such as this in an institution of higher education?
2. What interests you in this position and how do you think your prior experiences and interests prepare you for it?
3. Please describe how you will contribute to the diversity of this campus.
HOW TO APPLY
Interested candidates may apply by submitting the following items:
1. Completed SPSCC Employment Application
2. Letter of formal application that specifically addresses your ability to perform the responsibilities and competencies described in this announcement
3. Resume of all educational and professional experience that demonstrates how you meet the desirable and any preferred qualifications
4. Completed Supplemental Questions
Send application materials via one of the delivery methods below- email is preferred:
Fax: (360) 596-5706
Human Resource Office
South Puget Sound Community College
2011 Mottman Road SW
Olympia, WA 98512
Complete details: https://spscc.edu/employment