Job Details

Customer Care Associate

Fully, Portland, OR

Job - Corporate/Business

Close Date: 02/28/2018

Growing Local Company Seeks Customer Service Associate

We sell and design desks, chairs and things that keep your body moving so you can work and live more fully. We are excited to share we were named one of Oregon’s Top 100 Best Places to Work!

Our rapidly but mindfully growing company is seeking a Customer Service Associate at our headquarters in Portland, OR. Please read this ad thoroughly and know we do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!

A little about us:
We are proud to be a unique and diverse team. We are a quirky collection of creatives, nerds, yogis, dancers, foodies, climbers, cyclists, and movement fanatics. We expect all team members to simply, “come as you are” and we truly mean it.

We are people who don’t fit into boxes and don’t put up with cubicles. Our “open door” policy is more of a “no door” policy and we love sipping a beer on a Friday afternoon while busting a move to the office tunes. We like to talk to each other, share ideas, and collaborate, preferably over kombucha, happy hour, or a waterfront stroll.

We hire people we believe in and who are equally passionate about engaging in a progressive and active workplace. We are constantly moving, learning, and evolving both personally and professionally. Ultimately, we believe life is too short not to love where you work.

A little about you:
We aren’t looking for an ergonomics or sales expert, but for someone to help tell our story to folks who are interested in incorporating our kinds of products into their work environments. We specialize in things like sit-stand desks, active sitting solutions, and other awesome tools to help people work and feel better. Someone who is interested in wellness either professionally or personally would be a great fit for this role.
Our showroom doubles as our customer service headquarters where we work with our web clients. Jumping in and feeling comfortable working with people via email and the phone is another role this position will take. Customer service is at the heart of our business. Active listening, problem solving, and the ability to work independently are critical skills for everyone in the company but especially for the customer service team. Our days are varied but always busy; flexibility and focus are essential.
Essential Duties and Responsibilities
Supports customers via phone, email, and in-person appointments
Willingness to master detailed product information and be able to present to clients in an understandable and relevant manner

Skills and Qualifications
Exceptional verbal and written communication skills.
Able to work in fast-paced, self-directed environment.
Attention to detail a must.
Prominent organization and presentation skills.
Excellent time management skills.
Decision-making, problem resolution, and creative thinking skills.
Able to multi-task activities with shifting priorities.

Education/Experience
Bachelor’s Degree preferred
2-5 years Customer Service experience

Reports to: Customer Service Director

Company perks: Fully-paid Medical Insurance, Short-term Disability, and Employee Assistance Program. Option to elect Dental, Life, and Accident insurance. Weekly company lunch on us, alternative commuter stipend, monthly wellness stipend, 15 days PTO to start, 401K with company match, 80 hours/year for volunteering at an organization of your choice, dog-friendly office, kombucha on tap, bottomless Nossa Familia Coffee, personal training 2 mornings a week, cool SE waterfront location, and the best and brightest coworkers around.

If you are buzzing with excitement that you might be our new Customer Service Associate and you have the skills and experience to back it up, kindly send your resume, cover letter, and favorite Portland restaurant. We want to be sure you read the entire ad and also, we love food!

Complete details: https://www.fitzii.com/apply/24400