Job Details

Assistant Primary Care Manager

Clackamas County, Oregon City, OR

Job - Health

Close Date: 03/21/2018

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, March 21, 2018.


Annually: $77,471.30 - $104,586.13
Hourly: $37.24 - $50.28


Join us to take advantage of our excellent benefits and compensation package!

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time non-represented group 2 County position.


Clackamas County is looking for an experienced healthcare professional to fill the pivotal role of Assistant Primary Care Manager and contribute to our continued success! We offer an excellent patient-focused, team-based care environment with supportive and progressive leadership. You will be joining an exciting healthcare team that is deeply committed to the community.

The Clackamas Health Centers Division within the Department of Health, Housing and Human Services is a Federally Qualified Health Center that offers primary care, dental services and behavioral healthcare at multiple primary care, behavioral health, and school-based health centers.

Our skilled staff includes doctors, nurse practitioners, dentists, nurses, mental health specialists, and assistants who work together with our patients and their families to help them achieve their health goals. The integrated Health Clinics offer affordable, high quality health care services to the entire family. Clinic locations include:
•Beavercreek Health and Wellness Center (Oregon City, OR)
•Gladstone Health and Wellness Center
•Sandy Health and Wellness Center
•Sunnyside Health and Wellness (Clackamas, OR)
•School Based Health Centers (Oregon City High School and Sandy High School)

The Assistant Primary Care Manager is responsible for directing activities at Health Centers that impact patient membership and engagement. This role is responsible for setting program goals and objectives as well as coordinating activities with other division programs. The Assistant Primary Care Manger reports to the Clinic Operations Manager, and will act on their behalf in his/her absence.

This position will manage daily operations through effective management of on-site leadership and will direct activities impacting patient membership and engagement, ED utilization, care coordination and Pre-Manage. Successful candidates will be skillful in problem-solving with a strong background in management, including supervision, in a primary care setting with thorough knowledge of Coordinated Care Organizations (CCO) metrics and implementation as it relates to financial performance.

The Assistant Primary Care Manager will be expected to acquire, maintain optimization and achieve subject matter expertise in patient membership & engagement and CCO metrics. This position will serve as a key member of the Health Centers leadership team and will be committed to the establishment of high performing work teams within the primary care clinics.

Required Minimum Qualifications/ Transferrable Skills:*
•At least one year experience in Healthcare/Primary Care management and operation
•At least two years of supervisory experience, including assigning work, training staff, preparing and reviewing of performance appraisals, correcting performance deficiencies and recommending corrective actions
•Experience working in a role responsible for patient membership and engagement
•Thorough working knowledge of Coordinated Care Organizations (CCO)
•Knowledge and experience using EPIC (Electronic Health Record)
•Experience establishing and maintaining cooperative working relationships with care providers, community resources, and other public and private agencies.
•Strong ability to handle a wide range of situations and circumstances effectively, positively and professionally
•Must successfully pass a criminal history check which may include national or state fingerprint records check
•Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Specific information on the County's driving policy can be found at Driving and Vehicle Policy (EPP 52) .

Preferred Special Qualifications/ Transferrable Skills:*
•At least three years of experience in Healthcare/Primary Care management and operation
•Knowledge of Federal and State regulations relating to Federally Qualified Health Centers (FQHC)

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:
1.Directs activities impacting patient membership and engagement, emergency department utilization, care coordination, and utilization of resources for services; prioritizes and assigns work; develops procedures consistent with division practices.
2.Works in partnership with Clinic Operations Manager to improve primary care operation results across the division; represents program areas by participating, facilitating, and coordinating internal committees and work groups; reviews reports and statistical data; evaluates the effectiveness of current programs; develops and implements new program initiatives, grant and professional opportunities, and other advancement initiatives.
3.Provides facilitation, consensus building, and collaboration on a broad range of complex issues with a variety of participants and stakeholders.
4.Directs ongoing monitoring of financial performance as related to Coordinated Care Organization metrics and implements corrective action as needed; develops plans for achieving program objectives that require fiscal viability; analyzes information to plan program changes; makes recommendations to senior leadership to meet programmatic goals.
5.Hires and directs supervisory, professional, paraprofessional and support personnel; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and other County divisions and departments; motivates employees to provide quality services to clients and staff; fosters and supports a diverse workforce and environment; encourages creativity and teamwork among staff.
6.Assists and advises staff with difficult and complex issues; provides information and technical assistance as needed; partners with Coordinated Care Organization staff around patient engagement, membership, and health metrics; serves as a backup for the Clinic Operations Manager and may serve as liaison to federal, state, and other agencies as related to the operations of the FQHC.
7.Consults with Clinic Operations Manager and other members of the management team on matters of policy, program formulation, budget development and grant submission; develops, recommends and/or evaluates new and revised rules, policies, procedures, variance requests, goals and priorities to respond to division needs, and to improve the effectiveness of primary care operations; may provide oversight of Continuing Operations Plan (COOP) for Health Centers
8.Provides backup to the Clinic Operations Manager in supporting the Community Health Council (Board); participates and organizes information for the meetings as directed and ensures information is prepared and provided to the Board in a timely manner.
9.Serves as a member of the management team; works in a collaborative environment to make program and administrative recommendations on the provision of health care services; provides highly responsible and complex management support and consultation to, or as requested by, the Clinic Operations Manager.


Thorough knowledge of: Principles and practices of primary care operations, community health services, team-based health care delivery, managed care, care coordination, collaboration and integration; federal, state, and local statutes and regulations governing Federally Qualified Health Center guidelines; Coordinated Care Organization quality health metrics; available community resources; rules, laws, regulations and ethics governing the medical management of patients; grant and budget preparation and administration; project management, analysis and evaluation; strategic planning; Federal and commercial insurance billing and payment systems.

Working knowledge of: State of Oregon Health Division Administrative rules and Oregon Revised Statutes related to division services; principles and practices of supervision, training and personnel management; participative management theories; research methodologies, techniques of data collection and statistical analysis and applies data based decision making techniques; office equipment, including personal computers and software programs.

Skill to: Communicate effectively, both orally and in writing with diverse groups of people; organize, direct, train, evaluate and discipline supervisory, professional, technical and administrative staff; produce measurable outcomes using applicable data and participatory management strategies within budgetary limits and time constraints; plan and organize personnel, equipment and budgetary resources to achieve program goals, objectives, quality improvement, productivity and effectiveness; interpret and apply relevant laws, ordinances, rules, regulations, policies and procedures; analyze problems and identify alternative solutions; establish and maintain effective working relationships as a member of a professional health care team; keep accurate and timely records; operate computer software and other office equipment.


This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.


Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

When submitting for this position, please inculde both your Resume and a Cover Letter detailing your relevant work experience and interest in this position.

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).


Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

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