Job Details

Supportive Services Manager

Catholic Charities, Portland, OR, USA 97202

Job - Health

Close Date: 01/17/2025

Supportive Services Manager

Supportive Services

Full-Time; Exempt

Reports to: Chief Program Officer


Inspired by the transformative power of God's love, Catholic Charities, the social service arm of the Catholic Church in western Oregon, partners with the most vulnerable in the community, regardless of faith, to achieve lasting solutions to poverty and injustice. Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities of Oregon envisions a society in which all people thrive economically, socially, and spiritually; cultivate diverse, respectful, and just communities; and recognize the inherent dignity and sanctity of human life.


The Supportive Services Manager will be tasked with planning, developing and implementing the agency's new Permanent Supportive Housing program. They will also oversee a portfolio of programs serving clients who are case managed by Catholic Charities and/or living in housing units owned by the Agency. These programs include: Resident Services, Permanent Supportive Housing (PSH), and Family Services as assigned, as well as assigned staff.


Develop a comprehensive Permanent Supportive Housing (PSH) program including planning for the implementation of 300 new units of PSH; creating staffing plans for wraparound services; designing caseloads and service components; creating service plans and training protocols for new PSH staff; incorporate best practices; integrating services with other Agency managers and managing for planful growth of the program as units come online.
Serve as the Agency's lead on PSH at community meetings; engage with funders, healthcare systems and jurisdictional partners to position the Agency to be a partner in new PSH initiatives.
Develop sustainable funding models to support services, including maximizing insurance billings, participation in regional funding initiatives, seeking Continuum of Care and other long-term funding sources.
Work with the Housing Development team to plan and design new communities that support PSH and resident services programming.
Manage the Permanent Supportive Housing program including PSH case management and PSH peer support programming; responsible for staff supervision, grants management and coordination with property and asset management.
Manage the Resident Services program for Caritas Housing; responsible for staff supervision, grants management and coordination with property and asset management.
Manage the Family Services program including the Pregnancy and Parenting program and adoption services. Responsible for staff supervision.
Expand the Family Services program including planning, development of funding and implementation of services for families with children of all ages.
Create and manage the Agency Integration Specialist initiative to ensure that all agency clients are assessed and offered any available agency services.
Integrate best practices and principles into program services and operations, including: Housing First, Trauma Informed Care, Motivational Interviewing, Assertive Engagement, and Catholic Social Teaching.
Represent the Agency or ensure staffing on all applicable committees and community advisory boards.
Strategic planning for ongoing expansion of supportive services including the ongoing development of a site-based PSH program and expanded family support programming.
Develop and implement program systems for case management procedures, caseload standards and assignments, tracking and quality assurance review and ensure contractual requirements are met.
Oversee and assure accurate data collection, maintenance of client files, reporting requirements, and all assigned services are in compliance with all applicable internal and external regulations and requirements. Provide supporting documentation and outcome analysis for periodic reports or presentations for stakeholders both within the agency and for community partners.
Ensure that all programs are meeting outcome, services, spending and match requirements.
Monitor the overall effectiveness, efficiency of the program and services, and recommend changes that increase and maintain the highest level of quality. Partner with the Office of Quality and Program Evaluation to incorporate best practice standards and the flexibility to meet the changing needs of target populations and conduct ongoing assessments of program's needs.
Managerial responsibilities for assigned staff, including: Provide supervision and conduct performance reviews; establish work plans and priorities; performance management; identify, provide and track professional development and training needs; and schedule and maintain regular supervision check-ins.
Determine staffing requirements, recruit, hire, and train all assigned staff in collaboration with Human Resources and ensure that all assigned staff in Homeless Services are adequately trained.
Provide clinical supervision for interns and staff.
Assist with fundraising initiatives. Identify and pursue grant opportunities, sharing with Development as appropriate. Write and manage grants as appropriate.
Administer existing MOU agreements and contracts.
Support and contribute to any appropriate accreditations and certification processes.
Ensure the integration of homeless services with other Catholic Charities programs and other homeless services.
Review and monitor budgets and spending reports for all assigned programs. Monitor expenses to assure that the program operates within established budget or that budget overtures are warranted. Maintain accurate and up-to-date documentation associated with billing and invoices. Ensure effective management of all assigned program cost centers.
Effectively represent Catholic Charities and Supportive Services at community functions, before the media and at other events as requested. Give presentations on issues related to case management, housing, permanent supportive housing, family services, and affordable housing as appropriate.
Develop and maintain positive working relationships with community partners, funders, peers, local law enforcement, referral providers, and local neighborhoods.
Respect and honor clients' rights and responsibilities, hear client grievances, and demonstrate professional boundaries and ethics.
Adhere to mandatory reporting laws and HIPAA requirements.
Demonstrate responsibility for safety of clients, all assigned staff, and property; follow all established safety protocols and procedures; possess working knowledge of fire regulations and evacuation procedures. Assist in crisis situations as appropriate, following emergency protocols/procedures. Must perform CPR, First Aid, and properly use AED equipment.
Attend leadership and supervisory meetings; participate in trainings as requested and applicable.
Travel off-site to meetings in the community.
Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Master's Degree in Social Work, Public Administration, Public Health or equivalent work experience in related field required. Preference for qualified applicants who can provide clinical supervision.
At least five years' experience working with housing and supportive services programs, including work with communities exiting homelessness, low-income and affordable housing, PSH and family services. Knowledge and understanding of issues relating to affordable housing and supportive services is essential.
Knowledge of insurance and funding mechanisms to support programming including federal, state, local and private funding.
Familiarity with the healthcare system.
At least two years' experience managing social service-related programs, including experience with staff supervision, program development, and budget management.
Knowledge and understanding of: Housing First, Person-Centered case management, Trauma Informed Care, Motivational Interviewing, and Assertive Engagement.
Excellent written and oral communication skills.
Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally-competent manner.
Preference given to bicultural/bilingual identity.
Intermediate proficiency in all programs of Microsoft Office. Salesforce experience strongly preferred.
CPR/First Aid certifications are required and must remain current.
Demonstrate judgment and discretion in dealing with confidential matters.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.
Ability to work well in team setting, as well as independently; be flexible and have the ability to adapt.
Ability to effectively respond to crisis situations.
Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Ability to lift 40 pounds.
Travel throughout the Portland metro area will be required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at or above levels required by the Agency (100/300/100).
Satisfactory results from civil, criminal, and motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: