Job Details

Parking Control Representative

Port of Portland, Portland, Oregon

Job - Government

Close Date: 09/13/2019

POSITION: Parking Control Rep
SALARY: $22.04 Hourly
CLOSING DATE: 09/13/19 05:00 PM
APPLY ONLINE: https://www.portofportland.com/Careers

GENERAL INFORMATION:

From the roadway to the runway, enhancing the passenger experience at Portland International Airport is just one of the ways we've earned the Americas Best Airport Award for the past five consecutive years. Our Parking Control Representatives ensure a smooth and safe flow of vehicle and pedestrian traffic in front of the terminal. If you enjoy working in an environment that has high customer contact and have a desire to provide exceptional customer service to travelers visiting Portland, then you may have just found your dream job!

SUMMARY OF ESSENTIAL RESPONSIBILITIES:

Provide direction to drivers of vehicles dropping off and picking up travelers on terminal roadways.
Guide pedestrian traffic on the airport terminal sidewalk and crosswalks.
Answer questions and provide information to customers regarding airport use, services, and the Portland metropolitan area.
Monitor disabled parking zones in the parking garage when requested for assistance with enforcement action.
Works towards resolution of concerns with a demeanor of kindness and an attitude of service, being cooperative and non-confrontational and actively forward complaints to the appropriate department.
When necessary issue parking citations, and may testify in court as needed.

MINIMUM REQUIREMENTS:

Minimum of one-year experience involving a high level of public contact is required. Previous experience in traffic direction, parking control, or a related field is preferred.
Experience demonstrating cooperative, tactful, and service-oriented contact with the public is required. Familiarity with the City of Portland is preferred.
Demonstrated ability to work in a stressful environment with difficult customers in a diverse multi-cultural environment is required.
Demonstrated commitment to customer service is required.

SKILLS AND ABILITIES:

Excellent listening, verbal and non-verbal and written communication skills.
Basic computer skills using Microsoft Office, including Outlook.
Demonstrated ability to work with limited supervision.

Ability to:
Resolve argumentative situations using verbal skills and tact.
Pass a physical examination and baseline hearing test, when requested.
Work outdoors in extreme weather conditions and to be on feet for long periods of time.
Work independently or in a group with limited supervision.
Shows the utmost respect for others and is a proven team player.
Ability to demonstrate the Port's commitment to valuing differences among individuals and passion for being inclusive.


ADDITIONAL INFORMATION:

Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.

EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other highly sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that he or she needs an accommodation should contact Human Resources at 503.415.6690

APPLY ONLINE: https://www.portofportland.com/Careers

Complete details: https://www.portofportland.com/Careers