Job Details

Retention Specialist

El Programa Hispano Católico, Gresham, OR, USA 97030

Job - Non-Profit

Close Date: 06/14/2019

El Programa Hispano Catolico (EPHC) is a culturally specific organization providing an interrelated range of services and programs to advance racial equity and social justice through the power of our Latinx culture, community and self-determination. EPHC's vision is a thriving Latinx Community living to our fullest potential.

Retention Specialist

Community Strengthening Programs

(40 Hours/Week); Non-Exempt

Reports to: Housing Services Manager


This position provides housing stabilization support for families recently housed by Multnomah County's 'Homeless Family System of Care', a multi-agency Mobile Housing Placement Team coordinated by JOIN. EPHC's retention efforts seek to empower families to maintain permanent, independent housing through acquiring income, promoting physical and emotional health, and building community. Retention Workers need to be able to build authentic relationships and work effectively with families experiencing homelessness, regardless of their backgrounds, language (Spanish and/or English), family histories, household composition, and be willing and able to engage families on the streets, in shelter, in their homes, in community settings and in our service facility.


Providing Basic Needs Support:

Provide home visits to recently housed families in support of their self-determined housing stability plan and re-housing as necessary.
Work cooperatively with multiple agencies to connect households to services including, workforce training, domestic violence support, and wellness resources.
Coordinate and support referrals to mainstream community resources, including but not limited to disability benefits, acquisition employment assistance and self-sufficiency services. Provide support and advocacy around households' engagement with physical and mental health resources, Department of Human Services, and educational systems.
Coordinate and/or provide transportation to appointments, interviews, events, and other functions.
Build and maintain strong relationships with resident services coordinators, property managers and management companies to support housing stability and to create avenues for advocacy when a family's tenancy is at risk.
Coordinate with emergency food providers to obtain and deliver food boxes.

Providing Community Support:

Plan and implement social events and community volunteer opportunities for newly housed families.
Work with faith-based communities and other community organizations to provide regular community building events.

Working with Staff

Meet regularly with Mobile Housing Placement Team workers from seven agencies to develop ways to support their efforts in helping new tenants retain housing.
Work in conjunction with JOIN's Retention Team.
Support staffing of daytime Basic Service Center, move-ins, and other organizational activities.

Maintain narrative and required data regarding services provided.

Adherence to EPHC policies and procedures.
Participate in trainings and coordination meetings as requested by Supervisor.
Other duties and responsibilities as assigned.


Must be bilingual (Spanish/English) and bi-culturally competent.
Excellent communication skills, both verbally and in writing in Spanish and English.
Experience and knowledge working with a broad range of issues affecting homeless Latinos/Communities of Color in the community.
Ability to work with or learn computer data entry programs and familiarity with Office Suite software.
Demonstrate judgment and discretion in dealing with confidential matters.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Willingness to learn new skills and take on new responsibilities.
Maintain accurate and timely records of services provided.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast paced work environment.
Ability to support organizational and program specific mission and goals.
Ability to lift 40 pounds.
Must have driver's license, ability to obtain automobile insurance at levels required by agency (100/300/100).
Satisfactory results from civil, criminal and motor vehicle background check required.

COMPENSATION: This position starts at $17.00 per hour. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Please submit a cover letter and resume at:


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: