Job Details

Communications Specialist I/II

City of Salem, Salem, Oregon

Job - Government

Close Date: 01/27/2020

Willamette Valley Communications Center is currently hiring lateral Communications Specialist I's and II's to be a part of the wonderful and dedicated employees of the Center.

If you are an experienced Dispatcher, have experience in performing high-activity call receiving work, communicating via telephone equipment, or dealing with emergency related requests from the public, and have current required state certifications, then please complete an online application today!

WVCC was formed in 1991 through the consolidation of three area dispatch centers: Mid-Polk 9-1-1, serving most of Polk County, METCOM (Salem Metropolitan Communications Agency), serving the Marion County Sheriff and Marion County Fire Dist #1, and the City of Salem dispatch center. In July of 2012, Lincoln County agencies previously served by LinCom 9-1-1 also joined the WVCC family. WVCC is a division of the Salem Police Department; their 70+ member staff members are all employees of the City of Salem.

59 call takers and dispatchers are trained and certified by the State of Oregon in Telecommunications and Emergency Medical Dispatch protocol which enables them to provide medical instruction to callers while paramedics are en route. Six Shift Supervisors, a Training Coordinator and an Operations Manager all work towards providing emergency call and incident handling.

Assignment to the appropriate classification will be determined based on each applicant's experience and qualifications.

Communications Specialist I Salary: $24.82-31.38 hourly
Communications Specialist II Salary: $27.91-35.27 hourly

What are the minimum qualifications?
Must pass the pre-employment drug test (including marijuana), background check and psychological testing.
GED or high school diploma and three years of experience in emergency requests or emergency dispatching, preferably servicing multiple agencies in a similar service size agency.
Must be able to work periodic overtime and a variety of 24-hour rotating shifts including holidays and weekends.
Pass a hearing and vision examination.
APCO Emergency Medical Dispatch (EMD) certification, or completion of such within six months of date of hire.
Possess a current Basic, or higher, Tele-communicator certification from D.P.S.S.T.
Submit typing certificate: 35 wpm, with 95% accuracy. (current WVCC employees are exempt)

Vision and Hearing:
Oregon's minimum standards to work as a Tele-communicator and background disqualifiers can be found in 259-008-0011.

Typing Test:
Please visit your local WorkSource Office/Oregon Employment Department or GOODWILL Career Center to complete the typing test. If you live in an area where there is no local employment department or you are from another state, please contact to have the typing test you will take pre-approved. City will accept tests taken in the last 12 months.

WorkSource Center Oregon Employment Department
Salem is located:
605 Cottage Street NE
Salem OR 97301
Office hours: 8:00 a.m. - 4:30 p.m.

Salem Location:
3535 Lancaster Drive NE, Salem OR 97305
Office hours: 9:00 a.m. - 5:30 p.m.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for Communication Specialist I or Communication Specialist II.

How can I apply?

Click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!

For more information about employment at the City of Salem, please visit our website at


555 Liberty St SE, Room 225
Salem, OR 97301

Position #20-0398-01
Communications Specialist I/II Supplemental Questionnaire

* 1. What is your highest level of education?
Checkbox High school graduate or GED
Checkbox Associate's degree
Checkbox Bachelor's degree
Checkbox Master's degree
* 2. How many years of experience do you have in emergency requests or emergency dispatching?
Checkbox None
Checkbox 1 year
Checkbox 2 years
Checkbox 3 years
Checkbox 4 years or more
* 3. Are you able to work periodic overtime and a variety of 24-hour rotating shifts including holidays and weekends?
Checkbox Yes
Checkbox No
* 4. Do you have the APCO Emergency Medical Dispatch (EMD) certification?
Checkbox Yes
Checkbox No
* 5. Do you currently possess a Tele-communicator certification from D.P.S.S.T?
Checkbox No
Checkbox Basic
Checkbox Intermediate
Checkbox Advanced

Complete details: