Job Details

Development Services Technician II

City of Portland, Portland, OR

Job - Government

Close Date: 08/26/2019

As a Development Services Technician II, you will be responsible for assisting a wide variety of stakeholders (contractors, developers and homeowners) with moderate to difficult permitting inquiries and needs, starting at various stages in the permitting process through completion/resolution. Typical decisions you will make include correctly processing and issuing applications, screening inquiries or applications for processing, entering and managing data in databases, providing answers to code questions, both substantive and procedural. Candidates in this position must also meet the Bureau's expectations of providing excellent customer service in an equitable manner to meet the needs of the City of Portland's community. Fluency in a second language is desirable, but not required.

The eligible list from this recruitment may be used to fill current and future, regular and limited-duration vacancies in the Portland Parks & Recreation-Urban Forestry, Bureau of Development Service (BDS), and Fire & Rescue. For more detailed information regarding position specific information, see the Bureau Specific Information section below under "Additional Information".

Persons appointed to limited term positions will be designated as regular or temporary employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.

This classification is represented by the Professional & Technical Employees Local 17 (PTE-17). To view this labor agreement, please go to and click on the appropriate link.

Why work at the City of Portland?

The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

Join us for an Optional Information Session to learn more about this position and the qualifications (see below for details).


Applicants must specifically address and demonstrate in their responses to the supplemental questions and résumé how their education, training and/or experience, meets each of the following minimum qualifications:
1.Knowledge of and experience applying city codes, regulations and processes pertaining to the permitting process.
2.Training/experience that demonstrate your ability to interact cooperatively and constructively, to problem-solve and manage, diffuse dissent and conflict with internal and external stakeholders such as: management, staff, architects, contractors, engineers and the public.
3.Knowledge of standard administrative practices and procedures including manual and electronic file development and maintenance, and specialized data gathering and research techniques.
4.Ability and experience establishing and maintaining effective working relationships with internal and external stakeholders, such as: management, staff, architects, contractors, engineers and the public.
5.Experience reading and interpreting various kinds of maps, architectural and engineering drawings, construction plans, blueprints and other technical materials and documents.
6.Ability and experience using complex computer applications, please include experience using word processing, spreadsheet, database and inventory software.

For certain assignments, applicants may be required to possess:
•A valid state driver's license may be required for certain assignments.
•A State of Oregon One- and Two-Family Dwelling Plans Examiner Certification may be required for certain assignments.


An evaluation of each applicant's training and experience, as demonstrated in their resume and answers to the supplemental questions, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation for required certifications may be required prior to establishment of the eligible list and/or final selection.

Recruitment Activity Schedule:
•Job Posting closes: Extended 8/26/19
•Applications Reviewed: 8/15/19 - 8/30/19
•Eligible List / Notices Generated: week of 9/2/19
•1st Round of Interviews: Mid September
•2nd Round of Interviews (if needed): Late September
•Job Offer: Early October
*Timeline is approximate and subject to change.


Applicant Instructions

Applicants must submit a professional résumé online and answer all required supplemental questions, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:
•Your résumé and answers to supplemental question will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
•Your answers to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
•Your résumé should support the details described in the answers to the supplemental questions.
•If you are requesting Veteran's Preference, as identified below, please describe in your answers to the supplemental questions any transferable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
Application Deadline
All completed applications for this position must be submitted online, no later than 11:59 pm on the closing date listed on this recruitment. E-mailed and/or faxed applications will not be accepted.

Candidate Notifications
If you are notified that you have been placed on the eligible list for this recruitment, you do NOT need to reapply and will remain on the list. The Bureaus utilizing this list may fill future vacancies from this recruitment.

Veteran's Preference
If you are requesting Veteran's Preference, attach a copy of your DD214 / DD215 and / or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59 pm on the application review date listed on this recruitment.

Non-citizen applicants must be authorized to work in the United States at time of application.
It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below no later than the closing date of this announcement.

As mentioned above, the applications for this position may fill current and future vacancies in Portland Parks & Recreation, the Bureau of Development Services, and Fire & Rescue. For more detailed information about positions in Portland Parks & Recreation and Bureau of Development Services please see below:

Portland Parks & Recreation – Urban Forestry

To learn more about Portland Parks & Recreation – Urban Forestry visit our website at

Development Services Technician II (Tree Tech)

The Development Services Technician II (Tree Tech) is the single point of contact position in Portland Parks & Recreation Urban Forestry and is responsible for assisting a variety of customers (typically field inspectors, interagency partners, developers, and homeowners). Tree Techs manage the citywide Tree Hotline and respond to customer inquiries via phone, web, email and in person at the Development Services Center to review and process tree permit applications and issue over the counter tree permits and to guide customers through the tree permitting process. The incumbent will be responsible for ensuring all tree emergency calls are dispatched, all calls and emails are returned in a timely fashion, all applications and inquiries are correctly addressed and/or directed to the appropriate department, the Urban Forestry permitting database is adequately maintained, and other administrative and regulatory tasks as assigned. Typical decisions include correctly interpreting and analyzing code (Portland's Tree Code-Title 11) in order to process and issue both development and non-development tree applications, analyzing and researching complex inquiries and applications, entering and managing data in various databases, and providing answers to tree code questions, both substantive and procedural. The work is fast paced, requires excellent customer service skills, the use of significant independent judgment, and technical tree knowledge is preferred but not required.

The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their resume. Bilingual candidates are encouraged to apply.

The Bureau of Development Services (BDS) promotes safety, livability, and economic vitality through efficient and collaborative application of building and development codes.

Our Equity Commitment:

The Bureau of Development Services is committed to eliminating racism and all discriminatory practices in our services and in our workplace because we understand the positive value of equitable systems.

Equity: Conditions that allow everyone to flourish so that race, gender, ability and/or other held identities do not determine access or outcomes.

To learn more at The Bureau of Development Services equity commitment - please review our equity commitment:

Check out the BDS Career Opportunities webpage for valuable resources to assist you during the application process and interviewing stages of the recruitment and hiring process.•BDS Career Opportunities ◦

•Helpful Application Tips ◦

•Interviewing for Success ◦

The City of Portland's Bureau of Development Services has Development Services Technician position in several departments. See position specific information below for the various departments. The work is fast paced, utilizing excellent customer service skills and the use of significant independent judgment and technical knowledge.

Permitting Services Section

Staff in this section are responsible for providing outstanding customer service to a wide variety of internal and external customers in both the Development Services Center and in Permitting Services. This is a fast-paced section that is responsible for assisting customers in documenting when corrections are made to permit plans; records retention and research; verifying licensing requirements for plumbing/electrical/mechanical permits; screen for minimum submittal requirements and set up of a variety of permit types in permitting software; accepting payments; and ensuring that all our customers are directed to appropriate bureau and city resources. The Development Services Technician II position will collaborate with other staff to respond to customers via telephone, e-mail and in person.

All of the positions in Permitting Services require strong skills in interpersonal communications, the ability to provide excellent customers service in an equitable manner, and the ability to analyze issues and problem solve.

Technology Section - GIS Team
The Technology Section currently has a two-person GIS team with one Development Services Technician II to help with data maintenance. The GIS team is responsible for working within the BDS Permit & Case Management System (TRACS), and City's Corporate GIS database maintaining data sets and making the information available to staff and the public. Daily responsibilities may include: digitizing building footprints, reviewing addresses for accuracy, or associating historic permits with current property, and interacting with internal customers to locate and clarify data. These tasks are performed in a structured web-based mapping environment. Preferred skills would include: attention to detail, time management, communication and analytical thinking. This position will have a basic understanding of GIS. Experience with ESRI ArcGIS Desktop suite is also preferred, but not required.

Technology Section - Digitization Team
The Digitization Team staff are responsible for working within the City's Permit Tracking System (TRACS), scanning paper and microfilm/fiche documents, including issued permits and historic documents, and generating electronic documents in the City's Digital Archive System (TRIM) that are available online to staff and customers. These positions will be part of a three-person team. The Development Services Technician II assigned to this work must be able to make independent decisions, to analyze detailed information contained in plans, maps, existing database records, and historical records in order to determine which information should be recorded or retained for future reference. Responsibilities include leading the team, handling technical and equipment issues, and interacting with internal customers to locate and clarify projects and plans that are in process. There will also be contact with the Portland Online Permitting System (POPS) team, other technicians and interagency (IA) partners.

Tamara Larison, Senior Recruiter
Bureau of Human Resources
(503) 823-3523
An Equal Opportunity / Affirmative Action Employer


To assist you in understanding this position and the recruitment process, we will offer Optional Information Sessions that will provide you with details about this position and about the application process. You are not required to attend to apply for this job but attending will help you with the application process. You are welcome to join us for one of these optional sessions:

Monday, August 19, 2019 12:00 - 1:00 pm
Bureau of Development Services
1900 SW 4th Ave, Portland, OR 97201, Conference Room 5a

For instructions on how to participate remotely, please contact Sara Flores at (503) 823-5019
or no later than 2:00 pm (PST) two business days prior to the informational session date.

Lauded as one of the best places to live in America, Portland is a city with a vibrant downtown, diverse neighborhoods, natural beauty, good schools and friendly people. Home to about 640,000 residents within 145 square miles, Portland maintains deep ties to the Pacific Northwest's natural beauty.

Portland has a reputation for being unique, and our particular structure for governance is no exception. Portland voters adopted the commission form of government in 1913, and over 100 years later, Portland is the only large city in the country continuing to operate under this structure. The five members of the City Council are each elected at large and have legislative, administrative, and quasi-judicial responsibilities. The Mayor assigns bureaus to each Council member.

The City of Portland is a full-service city with approximately 6000 represented and non-represented permanent employees and a budget of over $3.46 billion. The City has maintained its Triple-A bond rating for over 40 years, with strong financial management policies and practices in place.


1120 SW 5th Ave, 404
Portland, OR 97204

Complete details: