Post Date: 02/24/2020
Close Date: 03/27/2020
Applications Support Group; Portland, Oregon (US-OR)
Posting # 152
This opportunity will be responsible for technical configuration and application administration of NW Natural systems and associated 3rd party tools. This position will work closely with IT&S leadership, system analysts, and development teams to ensure our application solutions effectively support the business needs. Primary applications for this role will include SAP Document Presentment by OpenText (formerly OpenText Exstream) and OpenText Extended Enterprise Content Management (xECM).
Day to Day:
Actively monitors, configures and administers applications to ensure system performance, reliability and availability; takes proactive and immediate steps to mitigate issues.
Provides direct routine support and assistance to application end users; supports users with both process and technical issue resolution, including coordination with external service providers.
Proactively resolves application hardware and software trouble tickets with vendors; provides application configuration information, application performance logs, and vendor required information.
Plans, coordinates, and implements vendor recommended and validated application and system patches in a timely manner to ensure the viability and supportability of each application assigned.
Act as subject matter expert (SME) for the associated applications on assigned projects.
Maintains a high level of understanding of user processes; routinely communicates and coordinates with application key stakeholders, supervisors, managers and technical subject matter experts to identify and integrate process changes and improvements.
Promotes application changes between non-production and production environments for defined applications.
Monitors trends in application license usage and makes recommendations for updates.
Supports the NW Natural IT&S cultural pillars of accountability & integrity, customer focus, growing & learning, and respect.
Supports Company's commitment to a culture of safe work practices.
Come on your first day with:
Bachelor's degree in computer science, information technology or a related study, or equivalent experience
Minimum of 5 years of configuration, administration, and implementation experience in information technology and systems. Additional years of experience required for Level 3.
Working technical knowledge of enterprise application and system design, configuration and/or development, including application integrations, servers and storage.
Minimum of 2 years OpenText Extended ECM (xECM) experience in technical administration and configuration, including solution design and development.
Experience with technical administration, development, and configuration of SAP Document Presentment by OpenText (formerly OpenText Exstream)
Knowledge of formal document and record management best practices, including archival and security standards
Technical knowledge of application integrations (web services and API) and file transfer solutions
Experience with payment processing systems and financial applications, especially with associated file types and metadata
Experience with OpenText product interrelationship within the SAP application ecosystem, including on-premises and SaaS products such ECC/S4, SuccesFactors, and Concur.
Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL Foundations Certification is required within 3 months of hire)
Experience and/or working knowledge of the natural gas or other utility industries
Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes
Strong problem-solving and analytical skills; capable of understanding system configurations and the inter relationships of an application architecture.
Skilled at defining issues, analyzing and evaluating information, presenting recommendations and identifying alternative solutions.
Strong written communication skills including the ability to effectively create and document technical plans.
Excellent verbal communication skills including the ability to work effectively with employees at all levels and across departments.
Highly self-motivated and directed combined with extensive experience working in a collaborative, team-oriented environment.
Demonstrated skill at managing time effectively to meet deadlines and balance priorities.
May require evening and weekend work hours to accommodate resolution of system outages and scheduled maintenance or production changes.
What we offer:
Arguably the most competitive healthcare and wellness benefits in the Pacific Northwest
Meaningful Annual Incentive Bonus Opportunity in addition to base salary
401(k) with generous match and additional 5% employer contribution
Company provided Trimet or C-Tran passes/Bike storage for cyclists
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network
Numerous volunteer and community engagement opportunities
Employee Stock Purchase Plan with a 15% discount
20% Employee discount on Natural Gas
7 Paid Holidays and up to 3 floating holidays to add an extra paid day off to Holidays Observed by NW Natural
Flexible work schedule opportunities
Base salary range:
Level 2: $76,400.00 - $105,750.00
Level 3: $83,250.00 - $115,250.00
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.
We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.