Job Details

Service Experience Designer

NWEA, Portland, OR

Job - Other

Close Date: 11/22/2019

Service Experience Designer

About This Role…

We are the Partner Experience team, responsible for researching and creating delightful experiences. We’re a multidisciplinary design team looking to transform education through exceptional products and services for students, teachers, principals, administration, and families. Our design practice is highly collaborative, informed by data, and constantly pushing the boundaries of what’s possible in education.

This role will require empathy, thought leadership, and service design skills. You will be responsible for creating and constantly improving a service design practice that works cross-functionally to achieve partner (customer) goals.

Your Next Challenge…

Utilizing design thinking to build engaging experiences for students, teachers, principals, administrators, and families
Evangelize and train others on service design frameworks, tools, and thinking to scale service process improvement efforts across teams
Document end-to-end journeys, ecosystems, and blueprints. Conduct process analysis to find opportunities for improvement
Implement new policies, procedures, or workflows as needed working collaboratively with services teams
Collaborate with product managers, engineering, researchers, services teams, external vendors, and designers that deliver on business objectives, brand goals, and are feasible
Works with user groups to ensure that design experience requirements and objectives are met
Establishes, maintains, and improves relationships throughout the organization responsible for delivery of services
Operates as a teacher and a facilitator of service design projects across the organization
Generate innovative solutions, provide input, and contribute to overall service strategy and design
Leads design and discovery research, collaborating with other internal teams to understand the user problem to be solved
Prototypes and pilots new services and service improvements
Creates and improves service feedback loops to ensure an exceptional experience throughout
Leads the organizational change management to a service design model

Your Skills & Abilities…

Expert knowledge of Service Design, Design Thinking, and Systems Thinking
Expert knowledge of design processes, including how to teach it to others
Ability to create simple and intuitive solutions to complex problems.
Ability to envision and articulate how to build exceptional experiences
Ability to work with partners and internal experts to develop cohesive strategy
Knowledge of Internet functionality and comparative browser features
Knowledge of best practices in usability as it applies to Web sites and on-line applications
Expert facilitation, presentation, written and verbal communication skills
Must be able to perform the physical and intellectual requirements of the role, with or without accommodation

Your Education & Background…

Minimum Bachelor’s Degree in HCI, Human Factors, Information Design, Web Design or related field, or comparable experience in the Industry. An equivalent combination of education and experience will be considered in lieu of a degree
3+ years’ experience in documenting and creating delightful solutions to meet the business requirements and objectives
2+ years of exhibited knowledge in developing products or systems, or comparable education.
Knowledge of accessibility and accommodation requirements related to User Interface development preferred

Who We Are…

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency—and provide insights to help tailor instruction. For 40 years, NWEA has developed innovative pre-K–12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. Our tools are trusted by educators in more than 9,500 schools, districts, and education agencies in 145 countries.

It’s not just a job, but a career, with an opportunity to do the best work of your life and to make a difference in the lives of kids.

What we can offer you….

At NWEA we not only offer a competitive base salary, we offer a 15%contribution of eligible employees’ base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees’ holistic wellbeing. To learn more about what we can offer more, click here.

NWEA endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.

NWEA™ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.

Candidate who are interested in applying should apply online through our Careers site at

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