Job Details

Communications Coordinator

Human Solutions, Outer East Portland

Job - Non-Profit

Close Date: 01/31/2020

Job Title: Communications Coordinator
Department: Communications & Development Department
Reports to: Director of Communications & Development
FLSA Status: Non-exempt
Hours/Week: Full time, Non-Exempt, generally 8-5 M-F, some evening and/or weekend work may be required.
Salary: Starting salary $43,744 to 48,392 annually, depending on experience
Benefits: Paid holidays, paid leave, medical/dental, short & long-term disability insurance, AD & D, life insurance.
Location: East Portland

Want to help make a difference? Human Solutions counters the forces that keep people and communities in poverty by building relationships and assets that create opportunity - today and for future generations.

We partner with people and communities impacted by poverty so they can achieve long-term housing and economic security. We invest in affordable housing and community assets that contribute to strong, inclusive neighborhoods. We advocate with our community for policies and investments that expand housing and economic opportunity, eliminate wealth inequality and end poverty.

East Portland/East Multnomah County, Oregon is our home and the heart of our investments, advocacy and programs.

Human Solutions envisions vibrant, healthy neighborhoods where all people can share in the security, hopes and advantages of a thriving, supportive community.

Human Solutions operates as a nimble, financially strong organization driven by our passion, strategic goals and guiding principles.

Diversity, inclusion and equity are fundamental values for Human Solutions, both internally and externally. HSI has an Anti-Oppression Diversity Committee, which serves as a sounding board for new internal policies and procedures to make sure that we’re taking into account diversity and inclusion. It also helps with diversity-related projects, such as coordinating staff diversity trainings and providing ongoing input into our equity work.

Human Solutions is working to end homelessness and poverty in our community because everyone deserves a safe place to call home.

What Human Solutions Can Offer You: We offer a comprehensive array of benefits in support of your physical, emotional and financial well-being. A few highlights:
Employer paid premiums for employee health insurance.
Generous paid time off, 11 paid holidays, a floating birthday holiday and the ability to maintain a great work/life balance.
Employer paid premiums for short-term and long-term disability insurance and life insurance.
Access to an employee assistance program.
Flexible spending accounts for health and for dependent care.
Professional development opportunities, including employee driven committees and monthly optional staff workshops.
Access to wellness initiatives and resources including things such as walking groups, yoga classes at two office locations and workshops on stress management, self-care and healthy living.
Opportunity to contribute to a 401k retirement plan with a 2% employer match after three months of employment.
A six-week paid sabbatical after every seven years of consecutive employment with HSI.

This is a new position at Human Solutions. The Communications Coordinator will be a key member of the Human Solutions’ development and communications team. They are responsible for all aspects of our external and some internal communications, including: web site, social media, print and e-newsletters, events communications, slide decks, photo management, list growth and management in our content management system, annual report, internal messaging training, brand management, swag. Internal communications include program flyers and fact sheets and a future intranet. Another key function is supporting the development manager and department director with fundraising efforts, including appeals, major donor campaigns, thank you letters and other donor stewardship items. A key third responsibility is providing communications and planning support for all department-hosted events. This position will work closely with both the department Director and Development Manager. There is a real opportunity to help shape Human Solutions’ brand and communications strategy at this time.

DUTIES AND RESPONSIBILITIES include the following.


Brand Update & Ongoing Management. Human Solutions is in the process of rebranding, with an anticipated completion date in Spring 2020. This person will be instrumental in completing that process and rolling out a new brand, including work with design consultants to create new materials, update the website, train staff on new brand standards/design guidelines, update all internal materials, from business cards to program flyers, and anything else related to upholding the brand and using it to promote the organization. Human Solutions operates multiple programs with separate identities that will need to be branded and rolled out, in addition to the organization as a whole.
Web Presence. Human is where most people learn about us, whether they are seeking services or want to volunteer or donate. Our web site will be updated in 2020 as part of our brand update, so this person will be instrumental in that effort, in addition to maintaining its content and adding new content, as needed, from job postings to blog posts or board photos. Our current platform is WordPress. An important component is working with the team to infuse the website with fundraising messages and donation pages that connect to our Raiser’s Edge donor database/online donation system.

Email Communications: Manage email calendar and list, including inputting new addresses, tracking and reporting open rates, planning and drafting emails in coordination with the director/development manager, setting up and sending e- blasts for fundraising and other communications, and tracking best practices with an eye towards growing the list.

Social Media. Human Solutions shares information about our own work and the issues we care about on our social media channels. This person manages all channels in coordinating with the communications director, including creating events and running ads. We are currently active on Facebook and maintain less active Instagram and Twitter accounts that we would like to grow. Content ranges from promotion to policy work, so a thorough knowledge of our work, local context, and the current and complex social, economic, housing and racial information and debate is key. This person replies to comments and direct messages, as needed.

Print Publications: Human Solutions mails a quarterly print newsletter that this person is responsible for drafting and coordinating layout, production and mailing in coordination with team members. This person will also work closely with the director to prepare the organization’s Annual Report.

Event Planning & Communications. Human Solutions hosts several events (two large, two-four small) each year to fundraise and steward donors, engage the community, and raise awareness. This person will provide communications and event planning support for the development manager and department director on all department-sponsored events. Communications support includes message development, electronic/online and print content (invites, ticket pages, printed programs, slideshows), etc… Planning includes creative and operational activities like venue selection, management and decor, theme, entertainment, etc…

Storytelling. Sharing stories about our work, the people we have the honor of working with and the broken systems they are trying to survive is key to our communications strategy, with a commitment to sharing people’s experiences in a way that challenges mainstream narratives about poverty and homelessness. We are working to use more photos and personal statements in powerful ways to broadcast the power of our work and program participants. Bold, creative vision and experience with this kind of narrative is essential!

Advertising. Human Solutions uses some paid advertising to raise awareness and funds, mainly local print and radio. This person will coordinate ad buys with team members to promote our fundraising and publicity goals.

Fundraising Appeals: Support the Development Manager to execute fundraising appeal campaigns several times each year, primarily at year-end, including email, mail and web (landing pages). Duties include working help with planning the schedule and messaging/visuals, drafting/editing the content, coordinating with a graphic designer and/or print shop or mail house.


Editing and Copy Editing. Other development and communications staff need a second set of eyes on materials from time to time, especially for grant applications. This person will help as needed to edit and copy edit outgoing materials. Human Solutions follows the Associated Press style guide.
Help with Media Work, as needed. The Director coordinates external media for the organization, but might need help with press advisory/release drafting and messaging.

No staff supervision responsibilities.

QUALIFICATIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
4+ years of experience in non-profit communications and/or development or directing fundraising activities; or equivalent combination of education and experience;
Excellent communication skills, both oral and written;
Proven design skills or design “eye,” with experience coordinating with professional designers;
Proficient with Microsoft Office (Word, Excel, Powerpoint & Publisher), Greater Giving or other event software; WordPress; and content management systems (Raiser’s Edge, specifically, as a donor/contact database and online communications tool). Adobe knowledge a plus but not essential;
Experience managing events and demonstrated ability to “turn people out;”
Experience managing social media channels for a business or non-profit;
Ability to work independently with moderate guidance,
Demonstrated organizational, project- and time-management skills to carry out the responsibilities of the position, including managing multiple projects simultaneously;
Able to respond creatively and with good judgment to challenges;
Can maintain both donor and program participant confidentiality;
Positive, proactive, “can do” and collaborative team member who is willing to go “all hands on deck” when we host an event or during year-end fundraising season;
Ability to work well with other people and as part of a team including volunteers, donors, potential donors and other staff;
Commitment to and understanding of racial equity and Human Solutions’ intention to become an anti-racist organization.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee may be required to stand; walk; sit; and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision for screens and reading and occasionally distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is usually moderate, typical for an office environment with multiple staff.

Please submit a cover letter and resume, three examples of your writing that is relevant to this position – including visuals, if possible, and three professional references with contact information to Lisa Frack, Director of Communications & Development, to

Human Solutions is an Equal Opportunity Employer committed to equity, diversity and inclusion. We strive to build a diverse workforce that reflects the population we serve. We strongly encourage people of color to apply for this position.