Job Details

Program Manager

Cascadia Behavioral Healthcare, NE portland

Job - Non-Profit

Close Date: 04/30/2020

This is a full-time position working at 40 hours per week Monday through Friday 8:30am - 5:00pm. The location for this position is at one of our Secure Residential facilities in NE Portland.

The Program Manager III is responsible for overseeing and maintaining day to day operations of a Secure Residential Treatment Facility, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Manager III understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. This position has a leadership role in inter-agency program development and oversight. The Program Manager III explores, evaluates and cultivates program development using research based, best practices and evidence-based models of care in specialized residential services settings.   

Essential Responsibilities  

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.    

Contribute to the development of annual goals and objectives for the program which are consistent with the strategic goals of Cascadia Behavioral Healthcare.
Assist the Clinical Director and Senior Director in developing policies, procedures and systems to support agency goals and objectives for residential services.
Assist community partners and stakeholders to resolve interagency and systems problems.
Assist Cascadia administrative and operations staff in developing policies and procedures to support operations throughout Cascadia’s residential programs.
Monitor the overall effectiveness of the program. Assist in the implementation and evaluation of changes that increase the level of service, overall efficiency and reduction in costs.
Prepare reports that reflect key data points for the Clinical Director and Senior Director or other stakeholders as required/requested.
Provide training for secure residential services and support agency training for other licensed residential sites.
Maintain research orientation and serve as the main link between program operations and the translation of best practices or evidence-based models of care into service delivery models utilized.
Determine staffing requirements, recruit, hire and train staff. Establish work plans and priorities for staff members and assesses the progress of staff members; take corrective action as needed. Conduct performance reviews for staff members.
Lead and model crisis situations interventions in crisis situations as appropriate. Follow emergency protocols and procedures and coordinating with the treatment team with interventions which support a trauma informed environment for residents and staff.
Practice and demonstrate competency in avoidance, preventing escalation, and physical and mechanical restraint techniques as appropriate, to avoid crisis situations or to neutralize crises in progress.
Model individual and/or group training in living skills, supervision, and support in areas such as self-care, hygiene, community resources, and other life skills as directed by the plan of care.
Operate within budget and deliver a high level of service. Monitor expenditures and use of agency/program resources, making suggestions and putting plans into action to enhance efficiencies. 
Assure that the program is adequately staffed. May need to cover shifts.
Coordinate with oncoming shift regarding resident concerns, building/program needs, and any issues relevant to ensure the smooth operation of the program.
Provide input on all relevant documentation and procedural requirements.
Comply with and implement the regulations, policies, and procedures under which the facility is licensed and operates.
Assure that staff members’ and own documentation is complete and maintained in electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.  Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities, as required.
Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics. 
Demonstrate responsibility for safety of consumers and/or residents, staff and property; demonstrate familiarity with fire regulations and evacuation procedures.
Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.
Adhere to mandatory abuse reporting laws and HIPAA requirements.           
Remain awake on all shifts.  
Perform other duties as assigned.
Role Specific Responsibilities:

Responsible for the daily management of the program including but not limited to the provision and / or coordination of all clinical and medical services.
Be a part of a rotation to remain working on-site for up to eight (8) additional hours in the event that the following shift has inadequate staffing.  
Administer seclusion and restraint techniques as defined in non-violent physical intervention training.
May need to assist in meal set-up, preparation, serving, and clean up related to meal times or cooking group activities. Perform other household chores as needed, including but not limited to, light housekeeping and cleaning of biohazards.  
May need to accompany residents to, and assist residents during medical appointments in the community.


Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA) as outlined in OAR 309-016-0005. Certification must be kept current and compliant with the OAR’s.

QMHP is highly preferred: A Master’s Degree in a behavioral science field from an accredited college or university.  Demonstrate the competencies as outlined in the Oregon Administrative Rules (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP). The incumbent is expected to keep certification current and in compliance with the OAR’s.

Note: All QMHA and QMHP qualified positions in the state of Oregon will need to be filled by incumbents who are officially certified or who meet eligibility qualifications to register with MHACBO as a QMHA/P. If you are not currently registered, you will need to be registered if you become employed with Cascadia. For more details on QMHA/P certification and registration, contact MHACBO (


A minimum of three years of clinical experience providing inpatient or outpatient services is preferred. 

Four or more years of experience in supervisory or management role required.

Specialized Knowledge, Skills and Abilities:

Knowledge of Motivational Interviewing 
Understanding of Trauma Informed Care and Illness Management and Recovery principles 
Skills necessary for strengths-based services provision
Operate computer hardware and software at a level needed to effectively perform job functions           
Enter and retrieve data 
Prepare reports

Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Ability to perform CPR, First Aid, and properly use AED equipment. CPR/ First Aid certifications are required and must remain current.

Physical Demands:

Activities and structure support community integration, assisting residents in continued growth for successful independent living. Employee must be approved to provide transportation using agency vehicles in order to support resident access to the community.  The Program Manager III must also have the ability to assist residents to participate in a variety of activities, events, and excursions involving skills building and community integration. Must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.    

Regular sitting, Standing, walking, and Keyboarding
Occasionally stooping, lifting 20 to 50 lbs., climbing (stairs), crouching, reaching, and running
Constant visual and auditory
Cascadia is an Equal Opportunity and Affirmative Action employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or

Complete details: