Job Details

Technical Business Support Analyst – R-19-1430

Portland General Electric, Oregon City, OR

Job - Technology

Close Date: 07/31/2019

For over 125 years, Portland General Electric has proudly served Oregon. Our dedication to helping customers is matched by our commitment to providing PGE employees with a diverse array of rewarding career opportunities. Diversity and community are at the heart of what we do for our customers and for each other. We are committed to a team that looks like the Oregon community that we know and love.

PGE team members are creative problem solvers who love to apply themselves to challenges, big and small. We are looking for team members who will grow their skills, their career and their future with us.

Technical Business Support Analyst – R-19-1430

The Technical Business Support Analyst Provides support to operational employees in optimizing technology, systems and business processes.

You will bring the following skills to the position:
Troubleshooting - Responds to issues from end users on department hardware (depending on area of specialization) and software. Decides how best to prioritize multiple tasks and look for trends. Researches and investigates root cause and resolves. Decides which issues require escalation to IT and works with IT to resolve. Negotiates deadlines between IT and end users.
Monitoring - Monitors systems and determines whether they are operating within specifications. Identifies gaps and potential root causes. Recommends and implements resolution and process improvements.
Upgrades and Testing - Identifies and implements system upgrades. Supports users by providing information and advice on system upgrades. Conducts user acceptance testing and determines which issues can be resolved and which will require escalation to IT. Manages laptop and software upgrades, serving as a liaison between IT and the end user, taking into account business process needs, as well as system constraints.
Reports - Develops and runs daily, weekly and monthly reports to help workgroups analyze data to find areas on business process and system improvements.
Consultation - Advises end users on all aspects of system use. Provides support to cross-functional projects. Recommends operational process improvements to better optimize system use.

Requires a bachelor’s degree in computer science, engineering or related field or equivalent experience.
Typically, two or more years of experience either in using operational systems or IT troubleshooting or equivalent.
Intermediate knowledge of systems used in department.
Intermediate knowledge of business-unit operating processes.
Intermediate knowledge of application system development, relational databases and coding principles.
Working knowledge of utility system.
Working knowledge of system interface protocols, web tools and database concepts.
Working knowledge of accounting and economic principles.
Intermediate skills in customer focus.
Working skills in enterprise/business awareness.
Intermediate skills in analysis and problem solving.

Join us today and power your potential!

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. 

To be considered for this position, please complete the following employment application by the deadline: If you have any questions, please feel free to call us at 503-464-7250.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Talent Acquisition Contact:
Courtney Ulwelling

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