Job Details

Crisis Intake Specialist

Janus Youth Programs, Inc, Portland, Oregon

Job - Non-Profit

Close Date: 07/31/2019

The Crisis Intake Specialists provides referral, initial case coordination and advocacy for youth accessing the runaway and homeless youth system as well as youth referred by police. The Crisis Intake Specialist provides initial screening to determine eligibility for services and refer youth to appropriate agency. As part of the initial screening, the Crisis Intake Specialist will ensure youth follow-through with referral by escorting youth or requesting staff assistance from referral agency.

SCHEDULE: Saturday and Sunday 7:30am to 5:30pm; plus additional hours for staff meetings and supervision. However, this schedule may be adjusted according to the needs of the program.

WAGE/BENEFITS: $14.35 per hour (potential +$0.50 differential for Spanish). This position may be eligible for pro-rated benefits. Janus offers an excellent benefits program including medical, dental, life & long-term disability insurance; EAP; 401(k) and paid time off (varied eligibility waiting periods apply). Voluntary optional coverage is also available.

Applications for all positions may be forwarded to appropriate similar positions within Janus Youth Programs. Positions may vary by location, pay structure, union, and supervisory staff.

TO APPLY: Please apply online through Paycom

QUALIFICATIONS: Any combination of education, experience and training that demonstrates the ability to perform the duties of the position is qualifying.

Bachelor’s degree in social service field or equivalent education, training and experience working with adolescents and families is required.
A minimum of one year experience in a setting requiring the identification and assessment of the needs of adolescents preferred.
Preference may be extended to current employees of Janus Youth Programs, Inc.


Must value working in a multicultural/diverse environment.
Bi-lingual skills (Spanish) preferred.
Ability to work effectively in a team-dependent environment and to act on the agenda of the program.
Ability to effectively problem-solve, exercise independent judgment in matters of significance and within program guidelines, and respond to crisis situations.
Ability to exercise tact, discretion, and judgment in working with a variety of people.
Ability to effectively monitor safety and demonstrate group management skills and effectively de-escalate potentially chaotic or volatile situations.
Ability to stay calm and emotionally available in an environment serving at-risk and troubled adolescents.
Ability to accurately read, record, and interpret information.
Ability to provide auditory and visual supervision of staff and clients.
Ability to effectively communicate, both orally and in writing, and present information to a variety of community groups in a public-speaking format.
Ability to regularly attend and be punctual for scheduled work commitments and be in a condition suitable for assuming responsibilities of position.
Manual/physical dexterity allowing for performance of routine office functions such as phone use, computer use, faxing, filing, copying, etc.


Driving is required; drives agency vehicle and/or​ a personal vehicle for travel and/or transport clients required. All employees who drive for work purposes must have and maintain a valid driver’s license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency’s driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.
Bloodborne Pathogens training is required on first day of employment and annually thereafter.
Must complete Mandatory Abuse Training within the first 30 days of employment and annually thereafter.
Provides emergency first-aid, as needed, and must have and maintain standard first-aid/CPR certification.
Must pass criminal history background check.


May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.
May involve exposure to upset, angry, severely traumatized or emotionally disturbed children, adolescents and families.
May involve time in excess of routine schedule and/or overtime, including evening/overnight, weekend hours, and/or holidays.
May require working and providing services at locations other than program site (i.e., restaurant, café’, clients’ apartments, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Complete details: