Post Date: 07/24/2019
Close Date: 08/21/2019
For over 125 years, Portland General Electric has proudly served Oregon. Our dedication to helping customers is matched by our commitment to providing PGE employees with a diverse array of rewarding career opportunities. Diversity and community are at the heart of what we do for our customers and for each other. We are committed to a team that looks like the Oregon community that we know and love.
PGE team members are creative problem solvers who love to apply themselves to challenges, big and small. We are looking for team members who will grow their skills, their career and their future with us.
Manager, Application Development – R-19-1649
We are looking for an experienced Application Development Manager to join our Corporate Applications team. This team is responsible for the technology that supports PGE’s operations services area which includes, Supply Chain, Environmental, Safety, Physical Security, Facilities Enterprise Project Management Office, and Business Continuity. You will lead the IT Operations Services team in the performance and delivery of technology solutions, all while leveraging your proven skills guiding and developing individuals by providing them the tools and methods needed for success. The position is also responsible for the IT ServiceNow Platform and strategy development across the enterprise.
Additionally, you will drive vendor relationships, project outcomes, business case value realization, resource strategy / planning, financial forecasting / management, and process, people and technology efficiency. Using automation, documented processes, performance management, and mastery of resource planning, you will be responsible for ensuring we deliver value to our customers through exceptional leadership.
You will support our journey by:
IT Management: Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.
IT Strategy and Planning: Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates plans to drive forward the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning.
Financial Management for IT: Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances and advises on options in use of available budget.
Resourcing: Conducts job analyses, prepares job descriptions and person specifications and prepares selection and evaluation criteria for candidates. Manages recruitment campaigns. Locates and selects possible agencies and other suppliers, negotiating terms and conditions, and placing orders with them, ensuring that all obligations are met in accordance with the agreed terms and timescales. Reviews candidate details, manages selection processes and ensures that account is taken of relevant statutory or external regulations, standards and codes of good practice. Ensures that all relevant parties are informed of the results of interviews and other decisions and assists in the negotiation of terms and conditions of service.
Professional Development: Determines the required outcomes for learning or development, from organizational development needs and the training strategy. Mentors assigned practitioners, ensuring alignment with predetermined statements of required development outcomes. Assists each practitioner with the creation of development plans based on the outcome statements. Ensures that each practitioner records evidence of progress. Validates practitioners' records at the end of each cycle of planned development, to ensure that achievements and enhanced capabilities are recorded and referenced to the outcome statements. May contribute to practitioners' performance appraisals.
Programming/Software Development: Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.
Application Support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.
Incident Management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.
You will bring the following skills to our team:
Typically, a bachelor's degree in a related field or equivalent experience.
-Typically, eight or more years in related field.
-Advanced knowledge of business goals and scope-of-change initiatives.
-Advanced knowledge of user experience design frameworks.
-Advanced knowledge of change management processes.
-Advanced knowledge of software configuration.
-Advanced knowledge of operating system concepts.
-Intermediate knowledge of infrastructure concepts.
-Advanced knowledge of service continuity planning and support.
Join us today and power your potential!
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
To be considered for this position, please complete the following employment application by the deadline: https://PGN.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=R-19-1649. If you have any questions, please feel free to call us at 503-464-7250.
PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
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