Job Details

Learning Management Systems Program Specialist

New Relic, Portland

Job - Technology

Close Date: 02/21/2020

Learning Management Systems Program Specialist
Customer Solutions
Portland, Oregon

Your Opportunity
The aim of the New Relic Global Enablement (NRGE) team is to support balanced high growth by driving outstanding sales performance. We are looking for a multifaceted, curious, and driven person to join the NRGE Program Management Office team. The Learning Management Systems (LMS) Program Specialist will partner with Instructional Designers & Program Managers (LMS). This exciting new role will have a phenomenal impact on the success of New Relic. So if you are ready to join a company that encourages you to make a difference and do your best work in a “Best to Work” environment - we look forward to talking to you!

Opportunity to work from a remote office may be available depending on applicant location.

What You’ll Do
Provide above and beyond customer service to our partners and end users.
Troubleshoot issues for end users and system administrators.
Manage and track all active LMS courses and assist the Instructional Designers with course governance.
Handle the day-to-day LMS requirements, including responding to queries and requests in a timely manner.
Upload, maintain, and assign courses, curriculums, and programs in our LMS.
Provide recommendations to best utilize and optimize the functionality of the LMS.
Assist with the maintenance of content in the LMS.
Assist with initiatives involving the LMS.
Assist with course rosters and registration.
Send out course reminders & notifications.
Generate reports from the LMS to meet the needs of the supported programs and Program Management Office.
Your Qualifications
3+ years work experience in coordinator, project management, or customer service roles.
Exceptional customer service mindset.
Specific experience coordinating training or services, or supporting enablement or training teams.
Experience with a Learning Management System (LMS) highly desired.
Ability to quickly diagnose and tackle problems.
Experience working closely with internal and external teams (vendors) to resolve critical system issues desired.
Capacity to learn multiple tasks, and move quickly among different procedures and processes.
Self-starter, quick learner, well-organized, detail-oriented, and professional attitude.
Please note visa sponsorship is not available for this position.

Our Office
Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.

About Us
New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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