Post Date: 03/08/2019
Close Date: 03/17/2019
Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!
Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.
Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.
Our values: integrity, respect, and community. We want to be trusted to keep our word, always acting with honesty and courage. We value diverse perspectives, assume good intent, and act with compassion. We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.
The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
What you will be doing:
This position is works in the Unemployment Insurance Division in Beaverton, OR. The primary purpose of this position is to analyze claims to determine monetary eligibility to receive Unemployment Insurance benefits. You will investigate potentially disqualifying issues using fact finding interviews with the parties to the claim. This is a technical position requiring extensive knowledge of complex Federal laws, State statutes, Administrative Rules, and policy manuals relative to the unemployment insurance program. In this role you will:
Recognize and identify claimant eligibility issues, (past, present and future)
Use relationship-building skills to gather, evaluate and document pertinent facts from claimants, employers, and others
Analyze claims to determine eligibility for Unemployment Insurance benefits; apply relevant statutes, rules and regulations; determine need for further investigation and documentation
Investigate potentially disqualifying issues and use problem solving methods to determine eligibility for unemployment insurance benefits
Interpret and apply law and policy to each individual's situation; prepare a timely written decision to deny or allow benefits which clearly communicate the facts, conclusions and reasoning used to support the decision, and decide when information is sufficient to issue legally binding decisions and/or offers opportunity for rebuttal
Provide information to the public regarding the UI program while maintaining confidentiality requirements
Effectively uses knowledge of the labor market to assist claimants in seeking and obtaining employment, and to determine suitable work for claimants
Evaluate and validate the work search of claimants to determine compliance with active work search requirements
What are we looking for:
Excellent customer service skills over the phone
Excellent analytical skills including the ability to react and redirect on the spot
Ability to work in a fast paced environment with frequent distractions
Experience self-managing a caseload
Experience being a team player
Commitment to valuing diversity and promoting inclusion
Required Minimum Qualifications: Qualified candidates will have a minimum of one year of experience processing unemployment insurance claims, OR
Two years of experience which included at least two of the following: 1) identifying contested claims issues; 2) gathering, evaluating and interpreting facts; 3) preparing written statements which may be used for a formal hearing; and/or 4) a working knowledge of federal and state unemployment insurance laws; OR
An equivalent combination of experience. To receive credit, you must clearly describe your experience in all areas listed above on your application form.
Note: Prior unemployment insurance experience is preferred. In addition to your related work experience and education, we will use the attributes and minimum qualifications above to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.
How to Apply:
Follow the "Apply" link and complete the online application. Please use name you want us to address you by.
Veterans' Points: If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: Veterans Resources.
IMPORTANT: Please monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit additional information after initial application.
Additional Information: This position is represented by the Service Employees International Union (SEIU). This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. If you need assistance logging back into your account, please contact the DAS Workday Helpdesk at: 503-934-3500, Workday.help@Oregon.gov.
In order to receive Veterans Preference on your application, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: Veterans Resources.
Equity and Inclusion:
View guidance our hiring managers use at the following website: View Equity and Inclusion Questions Used During Recruitments
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
Questions and Application Support:
For questions about the job announcement, please call 503-947-1289.
Apply for jobs: DAS Workday Helpdesk: 503-934-3500, Workday.help@Oregon.gov
Set up job alerts: DAS Workday Helpdesk: 503-934-3500, Workday.help@Oregon.gov
Logging into Workday: DAS Workday Helpdesk: 503-934-3500, Workday.help@Oregon.gov
Complete details: https://bit.ly/2C8iMPu