Job Details

Chief of Operations & Culture

Dress for Success Oregon, Portland, OR

Job - Non-Profit

Close Date: 12/27/2019

Dress for Success Oregon (DFSO) is seeking a highly-skilled, collaborative, dynamic, and mission-driven Chief of Operations & Culture to join our team. In this progressive and critical role, you will oversee and manage day to day operations and projects with an emphasis on creating an innovative, equitable, and culture-driven operational framework. You will be a key member of the leadership team and collaborate on organizational and management best practices and creating a culture that feels safe, supportive and consistent. You will help set the tone for a workplace environment that supports adaptability and creativity to achieve shared goals and set the vision and functions for DFSO’s equity journey, human resources, organizational culture, and participate actively in implementing our organizational strategy.

You are a person who demonstrates diplomacy and strategy in developing and maintaining relationships, have a strong and effective interpersonal, communication and management skills, and actively engage your team in strategy, design, and decision making. You are passionate about culture, equity, and human resources and you are committed to bringing out the best in the people you work with. You are self-directed yet flexible and excel in a fast-paced environment as a working leader/director. You help build a caring workplace community that supports people in the most successful and inclusive ways.

Dress for Success Oregon is an Equal Opportunity Employer, and we encourage applications from candidates who can contribute to the diversity of our organization. Over and above our commitment to non-discrimination, DFSO actively seeks to employ members of the community who have experienced economic hardship or poverty and members of historically marginalized groups including racial and ethnic minorities.

Organization Overview
Dress for Success Oregon (DFSO) is strong and growing as the leading workforce development organization for womxn in Oregon and SW Washington. Our mission is to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. We do this through a "relational" model of support that emphasizes listening, modeling, supporting, and innovating opportunities for the womxn who use our services to go beyond surviving to thriving. Founded in 1999 in Portland Oregon, DFSO is an affiliate of Dress for Success Worldwide that has 154 affiliates in 30 countries.

You may have only known DFSO as the organization that provides interview clothing for womxn in need. While that is an important part of what we do and who we are, we do much more than that. Our vision for the future is that all womxn in Oregon and SW Washington are achieving economic independence and stability.

What we value:
Let's start with what we value. First and foremost, we value you! We value the individual talents and knowledge that you bring. DFSO is a Social Enterprise, which means we value a self-starter mentality, entrepreneurial thinking, creativity, innovation, risk, failure, and learning. We want you to grow, learn, and explore.
Our core values:
1. We RESPECT ourselves and all
2. We have EMPATHY for all.
3. We use TRANSPARENCY in our communication with each other.
4. We have ACCOUNTABILITY for our actions. We act consistently with follow-through.
5. We are committed to REMOVING BARRIERS TO EQUAL ACCESS due to the intersectional nature of oppression.
6. We are SOCIAL ENTREPRENEURS and solve problems humanely, creatively and sustainably
7. We “walk the walk” and act with INTEGRITY
8. We work to COLLABORATE as a connected team.

These values help us create a culture of clarity, consistency, and belonging so that each employee feels welcomed and is able to contribute their best work to continue to further our collective mission.

Essential Functions
● Operations:
○ Coordinates with staff to ensure smooth operations, identify needs, and facilitate the flow of information at Portland and Salem locations.
○ Works with staff to find ways to automate and streamline processes and procedures, improve work-load, and solve problems.
○ Creates, updates and implements operations-related policies and procedures for the organization.
○ Works with staff and Financial Manager to ensure departments are staying within budget.
○ Researches and facilitates implementation of new office technologies and software and trains staff when necessary.
● Culture & Equity
○ Provides essential leadership to achieve DFSO’s equity commitment and internal capacity-building goals, including developing HR and organizational systems and processes that create inclusive excellence, diversity, and multicultural competency, and driving internal policy change.
○ Serves as a key driver of DFSO’s equity initiatives, motivating teams to access and operationalize equity and overseeing the communications and impact reporting for initiatives with staff and board.
○ Supports staff toward their achievement of professional development, mentorship, and leadership opportunities within the organization.
○ Collaborates with the Executive/Leadership Team to actively model and demonstrate care, vulnerability, perspective, and shared accountability; contributes to a spirit of trust and high morale; drives results for high impact, evaluates efficacy, and productivity.
○ Organizes, leads, and communicates work of various cross-departmental committees striving for equity (e.g. Culture & DEI, Workforce Innovation, Systems & Strategic Planning).
○ Provides leadership, direction, coaching, and development for the Operations team, and serves as coach and advisor, using an equity approach, for all levels of leadership and staff throughout the organization.
○ Provides thought leadership for training and analysis development; designs and facilitates internal learning opportunities to achieve desired outcomes.
○ Develops and manages departmental budget.
○ Other duties as assigned.
● Human Resources:
○ Maintains oversight, direction, and ultimate responsibility for the HR systems and service for the organization with an equity analysis, including recruitment, onboarding, employee training, benefits and wellness, employee relations, retention, coaching, performance management, compensation, and compliance.
○ Oversees on-boarding process for new employees including training on general office technology and applications, explaining handbook and policies and procedures, partnering with hiring managers to create a training schedule for specific job duties
○ Pay & Benefits: work with Financial Manager to ensure employee payroll and benefits are managed properly.
○ Provides or coordinates conflict mediation and/or restorative justice meetings.

Required Experience:
● At least five years’ experience as a senior manager, with deep operational and human resources experience; responsibility for staff supervision, planning, budgeting, and consulting.
● Demonstrated experience with equity concepts and initiatives, including restorative justice practices.
● Experience working cooperatively within and across teams; belief in the value and power of participatory decision-making.

Preferred Experience:
● Lived experience of inequity/oppression and connections to marginalized communities.
● Human Resources professional certification, such as SHRM-SCP or SPHR.
● Bilingual and/or multi-cultural.
● Experience with project management tools and techniques.
● Facilitation or coordination of training, dialogue sessions or workshops to promote understanding and deepening equity competency.
● Intermediate - advanced Salesforce database knowledge.

Knowledge, Skills and Abilities
● Passion for economic/social and racial justice issues.
● Motivated and courageous; can nudge and challenge staff and leaders to seek multiple perspectives and check assumptions.
● Outstanding interpersonal skills: good listener and thoughtful respondent; positive influencer; adept communicator who can vary communications to fit cultural context and circumstances.
● Some evening and weekend work is required for this position.
● Intermediate to advanced working knowledge of constituent management systems and software.

What we offer our employees:
● A community of people dedicated to empowering women and working in a collaborative environment within a supportive and passionate team.
● Knowing your work is helping our organization to change the lives of women and their families right here in Oregon.
● Insurance: health/dental insurance.
● Retirement: 401K, discretionary match
● PTO: 15 days of PTO to start annually
● Other benefits: short-term and long-term disability and life insurance.
● Other perks: additional paid winter and summer breaks (1 week each), and a paid sabbatical after 5 years, personal shopping opportunities, employee emergency fund, volunteer time off, snacks and coffee, occasional staff lunches, holiday parties, employee training including leadership opportunities

It is extremely important to us to reach and connect with applicants who are committed to our mission. In order to qualify for this opportunity, we ask you to submit the following:
1. Resume outlining your work history and responsibilities at each role, including number of persons and departments managed
2. Cover letter that tells us why you are a great fit for DFSO and this specific position
3. Written statement: Please include a 1-2 page response outlining a program you would create in this position that aligns with DFSO’s core values.
Please email all 3 requirements in PDF format to, using “(Title of position: Your Name)” in the subject line. Please note: applications without all 3 requirements will NOT be considered.

Thank you and we look forward to hearing from you.

Complete details: