Job Details

Product Manager - Developer Experience

New Relic, Portland

Job - Technology

Close Date: 04/24/2020

Your Opportunity
Please note that visa sponsorship is not available for this position and the position must be located onsite in our Portland offices.

We are looking for a Program Manager to be a key member of our Global Technical Support (GTS) Team. You will be responsible for designing and maintaining GTS Programs. You will ensure the accurate structure, processes, people, systems, resources, support, and communication of the programs are in place to help us deliver on GTS vision and goals. You will work in collaboration with GTS Leadership and partner with Key Stakeholders across the company to assess, develop and deliver on GTS Programs.

What You'll Do
Establish and maintain programs that align our Global Technical Support teams with the strategic direction of the group and organization
Collaborate with GTS Leadership and partner with Key Stakeholders to build support across teams for common initiatives and ensure open consistent communication
Drive continuous improvement through programs and feedback loops
Maintain documentation for program processes and procedures
Produce accurate and timely reporting of program status, risk, and accomplishments throughout its life cycle
Represent the GTS’s business requirements in key cross-departmental projects and initiatives
Your Qualifications

5 - 7 years meaningful work experience preferably with a professional IT services company or SaaS software provider in Technical Sales, Professional Services, Support, or Customer Success
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Excellent interpersonal skills with proven ability to build positive working relationships across management and field teams
Experience effectively leading large, complex, global projects to completion
Our Office
Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.

About Us
New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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