Post Date: 02/11/2019
Close Date: 02/25/2019
Are you a skilled, multi-tasking professional who thrives in a fast paced environment? Do you have experience managing a wide range of work assignments with tight deadlines? Do you have a track record of providing great customer service? Do you have experience calendaring/scheduling and prioritizing work assignments while being able to provide a wide and often complex variety of information? If so, we'd like to hear from you.
Multnomah County's Division of Facilities and Property Management is seeking a Dispatcher/Scheduler to join it's Maintenance and Operations Team. The Dispatch Unit is a 24/7/365 operation. Applicants must be willing and able to work a variety of shifts, weekends and holidays.
In this role you will:
Work Order Management
Receive and prioritize all FPM related phone calls, radio calls, written or intranet generated maintenance requests concerning problems in County owned/leased buildings and report information such as nature of problem, location and other necessary information.
Establish initial prioritization and scheduling to coordinate the trade's workday schedules by ascertaining the severity of the call: emergency, priority, or routine. Communicate with trades and contractors via email, Google document calendars and spreadsheets, phone & text message and work cooperatively with trades personnel for scheduled and/or emergency work assignments.
Determine types or amounts of equipment, materials or personnel required according to work order specifications. Write equipment & building maintenance plans.
Monitor trades personnel location and utilization to coordinate service and schedules to ensure timely and efficient service delivery.
Generate, review, and track computer based (Tririga) work orders to track work from initial receipt to operational closure to insure completion and accurate historical recording.
Monitor and respond to a high level of phone calls and electronic maintenance service requests
Provide counter-service to trades and other internal clients
Prepare daily/weekly/monthly work schedules for assigned trades and/or vendors using Google documents and calendars.
Operate two-way GPS radio and tracking system, computers and other equipment; perform miscellaneous clerical tasks such as creating forms, filing, and compiling data.
Support tracking of assets, inventory, processing of background checks, and timekeeping.
The Facilities and Property Management Division (FPM) manages over 3.1 million square feet of owned and leased building space necessary for the efficient, safe and effective delivery of programs and services to the residents of Multnomah County. The quality of these services directly affect the functions within 131 buildings that are performed nearly 6,000 County employees serving the general public and partner Agencies co-located within the County's real estate portfolio.
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills:
Equivalent to completion of the twelfth grade
Experience working in Dispatch-related operation
Be able to pass a criminal records check
Preferred Qualifications/Transferable Skills:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Experience in building maintenance / property management
Experience and/or training in computer-based work order management system, preferably Tririga
Knowledge and experience with Excel
Strong typing skills
Knowledge of Google documents and calendaring