Post Date: 07/10/2019
Close Date: 07/15/2019
Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!
Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.
Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.
Our values: integrity, respect, and community. We want to be trusted to keep our word, always acting with honesty and courage. We value diverse perspectives, assume good intent, and act with compassion. We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.
The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
What you will be doing:
The primary purpose of this position is to lead as the front line supervisor for the Claims program in the delivery of Unemployment Insurance benefit services through the individual UI Center and through the interconnection of the other UI Centers operating as one.
In this role you will:
Under the direction and supervision of the Unemployment Insurance (UI) Claims Senior Managers, take a
Commit to team goals by working closely with all UI Center Managers, UI Center Senior Managers and other front line Supervisors to maintain consistency within the UI Centers statewide.
Assign work to staff to meet program and operational needs.
Establish work schedules to address customer requirements for access to program and systems.
Manage staffing resources in collaboration with UI Claims Senior Manager.
Monitor, supervise and evaluate staff and complete timely performance appraisals.
Responsible for understanding the agency's affirmative action goals and objectives as well as developing and implementing plans to meet them.
Assists UI Senior Manager to maintain the UI Center budget. Identify and project resource needs for their area of responsibility.
What we are looking for:
Experience communicating expectations to a team in order to achieve established performance standards.
Experience successfully working with people from varied backgrounds, and resolving interpersonal conflicts, sensitive issues, or problems.
Experience advising others on the application of Unemployment Insurance program requirements, policies, and procedures.
Demonstrated experience addressing issues and providing solutions to complex programmatic inefficiencies.
Demonstrated experience using analytical skills including data analysis, research, and action planning.
A commitment to valuing diversity and promoting inclusion
Required Minimum Qualifications: Five years of experience in lead work, supervision, staff-technical, or professional-level work related to leading front line staff. This experience must have included participation in the management of a program, section, or unit including one or more of the following areas: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, or d) budget preparation.
NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for up to three years of the required experience
IMPORTANT: In addition to your related work experience and education, we will use the attributes and minimum qualifications above to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.
How to Apply:
Follow the "Apply" link and complete the online application. Please use name you want us to address you by.
Attention current State of Oregon employees: In order to apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
Attach your resume and cover letter to the application
Veterans' Points: If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: Veterans Resources.
Please monitor your Workday account regularly, as all communications will be sent to your Workday account. You may be asked to submit additional information after initial application.
This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur. This position is management service and not represented by collective bargaining agreement.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. If you need assistance logging back into your account, please contact the DAS Workday Helpdesk at: 503-934-3500, Workday.help@Oregon.gov.
In order to receive Veterans Preference on your application, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: http://www.oregon.gov/jobs/Pages/Veterans.aspx
Equity and Inclusion:
View guidance our hiring managers use at the following website: https://www.oregon.gov/EMPLOY/Agency/Documents/Equity%20and%20Inclusion%20Supplemental%20Hiring%20Questions.pdf
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy https://www.oregon.gov/EMPLOY/Agency/Documents/Criminal%20Record%20Check%20Policy%20-%20PO-0201.pdf or contact us at the number below with any questions.
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
Questions and Application Support:
For questions about the job announcement, please call 503-947-1289.