Job Details

Customer Relations Specialist, Part-time

Port of Portland, Portland, OR

Job - Government

Close Date: 03/18/2019

SALARY: $16.57 - $24.29 Hourly
OPENING DATE: 02/28/19 | CLOSING DATE: 03/18/19 05:00 PM

GENERAL INFORMATION:
As the winner of America's Best Airport six years in a row, we take customer service seriously! Our Customer Relations Specialists are at the heart of it all, working in the Port's Paging and Information Center, and the PDX Conference Center. We are seeking a talented customer-centric individual to fill a part-time position in the Paging and Information Center. This position will interact with customers via telephone and the PDX social media channel. If you enjoy providing front-line customer service in a varied, fast-paced environment, then this job may be for you.

NOTE: Shifts can vary from 6:00 a.m. to 11:30 p.m., Monday through Sunday. Successful candidate must be available to work varying shifts – including holidays and weekends, and be available on short notice as required to cover vacant shifts.

SUMMARY OF ESSENTIAL RESPONSIBILITIES:
•Develop Twitter content pertinent to passenger information and respond to tweets from Twitter followers. In future, may be required to utilize other social media tools.
•Conduct airport pages throughout the terminal using the paging software in response to requests from traveling public and airlines.
•Answer and respond to airport information calls using reference materials and airport knowledge.
•Operate PBX communication console; answer Port of Portland headquarters external phone lines, directing and routing calls from the general public to the appropriate staff.
•Operate after-hours PDX Lost & Found answering service, and provide assistance.
•Coordinate any assistance needed to move people through the airport, to ensure accessibility for all guests and passengers.
•Additional PDX Paging & Information Center duties may also include:
◦Assist the "Make the Connection Program" coordinator with special event planning.
◦Respond to customer feedback received through PDX public website and document comments using a software program.
◦Provide updates to customer information manual and tools.
◦Coordinate delegation notifications for foreign dignitaries and delegations.
◦Cover occasional vacancies in the PDX Conference Center.
◦Identify and recommend PDX website improvements relative to customer service.
◦Assist with staff scheduling and training.
◦Conduct data analysis.

MINIMUM REQUIREMENTS:
•High School diploma or an equivalent is required. Bachelor's degree in business, communications or related field is preferred.
•Education or experience affording skills and a good working knowledge of business communication, telephone etiquette and general reception procedures is required. Knowledge of airport operations is preferred.
•Demonstrated front-line customer service and administrative support experience is required.
•Proficient computer skills using Outlook, Word, Excel, and social media (primarily Twitter) is required.
•Experience in the use of related office machines/equipment.
•Must be available to work varying shifts – including holidays and weekends, and be available on short notice as required.
•Must be able to pass a criminal history records check to allow unescorted access to secure areas of PDX.

SKILLS AND ABILITIES:
•Excellent verbal and written communication skills including demonstrated spelling, grammar, sentence structure, and proofreading skills.
•Ability to respond and create timely, interesting content for social media.
•Demonstrated ability to respond calmly to emergencies, work cooperatively with others.
•Demonstrated ability to handle multiple tasks at a fast pace with constant interruptions and excellent organizational skill.
•Ability to establish and maintain positive relationships with customers and staff, and identify and handle confidential information.
•Ability to demonstrate the Port's commitment to valuing differences among individuals and passion for being inclusive.
•Bilingual English/Spanish is desired.

Complete details: https://www.portofportland.com/Careers