Job Details

Drop-in Coordinator

Catholic Charities, Portland, OR.

Job - Corporate/Business

Close Date: 12/20/2024

Drop-in Coordinator

Housing Transitions Program

Part-Time, 25 / hrs; Non-Exempt

Reports to: Housing Services Manager


Inspired by the transformative power of God's love, Catholic Charities, the social service arm of the Catholic Church in western Oregon, partners with the most vulnerable in the community, regardless of faith, to achieve lasting solutions to poverty and injustice. Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities of Oregon envisions a society in which all people thrive economically, socially, and spiritually; cultivate diverse, respectful, and just communities; and recognize the inherent dignity and sanctity of human life.


Housing Transitions Program (HTP) is a relationship-centered program that utilizes the Housing First model. HTP assists in removing barriers to permanent housing through case management services of housing placement and retention, employment services, and outreach to self-identified women experiencing homelessness who are 25 and better and who do not have minor children in their care. In addition to case management and outreach, HTP also operates a morning drop-in center where self-identified women can access immediate resources and community with their peers.


The primary focus of the Drop-in Coordinator is to facilitate drop-in services alongside team members to serve women who are experiencing homelessness and is the first person community members meet. The Drop-in Specialist provides a warm welcome to women who may be in crisis. Monday through Friday, 9a-2p.


Prepares for drop-in by setting out food items, making coffee, putting away laundry, getting out guest logbook, and picking up/returning morning phone messages.
Greets guests and enters each participant into logbook.
Maintain shower schedule and disinfects between each shower.
Maintain laundry schedule and facilitates laundry swaps.
Answers the phone and provides accurate information to callers, and screen for fit for HTP services.
Assists with closing and clean up of drop-in.
Maintains a safe and supportive atmosphere in drop-in.
Errand running to kitchen, mail, and supply rooms.
Integrate best practices and principles into program services and operations, including, but not limited to:
Housing First Model
Trauma Informed Care
Motivational Interviewing
Assertive Engagement
Catholic Social Teaching

Participate in trainings as requested by program manager or self-identified as pertaining to professional development.
Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Minimum of two years direct work with individuals experiencing homelessness or equivalent lived experience.
Experience providing information, referrals, and advocacy preferred.
Bilingual (English & Spanish) and bi-culturally competent preferred.
Cultural-competency in working with people from diverse cultures, including street culture.
Experienced in crisis intervention and de-escalation.
Calm, professional demeanor; ability to adjust to chaotic environment with varying noise levels.
Good observation skills.
Demonstrate judgment and discretion in dealing with confidential matters.
Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Ability to engage and build relationships with self-identified women experiencing homelessness and understanding challenges that they face.
Ability to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
Excellent written and oral communication skills.
Strong analytical and strategic problem-solving skills.
Proficiency in using fax, copier, scan, computer, smart phones, tablets, and all programs of Microsoft Office.
Experienced in crisis intervention and de-escalation.
Knowledge of local resources and how to access them; experience providing information and referrals.
Ability to lift 40 pounds.
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: