Job Details

Agency Receptionist (Public Service Representative 2)

Oregon Department of Environmental Quality, Portland, Oregon

Job - Government

Close Date: 02/23/2020

With more than 40,000 employees who are dedicated to making Oregon a fantastic place to live, work, and play, the State of Oregon enterprise is comprised of a diverse group of employees who are passionate about public service. At the Oregon Department of Environmental Quality, employees have the opportunity to work with a dynamic and supportive team of mission-focused individuals tasked with maintaining, restoring, and enhancing the quality of Oregon’s air, land, and water.

The Oregon Department of Environmental Quality has a full-time opportunity for an Agency Receptionist (Public Service Representative 2) in Portland, Oregon.

Please consider joining an innovative team, and work to advance our agency’s mission to protect and improve Oregon’s environmental quality. The mission of DEQ is to be a leader in restoring, maintaining, and enhancing the quality of Oregon’s air, land, and water. The agency has 3 regional divisions (Northwest, Eastern, and Western), a Central Services Division (housed at Headquarters), a Vehicle Inspection Program, a Laboratory and Environmental Assessment Division, and divisions for Water, Air, and Land. This position is within the Director’s Office, which provides DEQ with overall leadership.

What you will do!
The Receptionist provides telephone and in-person reception for DEQ’s headquarters location. This is an opportunity for you to let your strong customer service and organizational skills shine, as you field questions over the phone, assist agency visitors, handle incoming and outgoing mail, and handle fleet vehicle reservations for staff.

What’s in it for you!
The opportunity to join a dynamic team of mission focused individuals tasked with maintaining, restoring, and enhancing the quality of Oregon’s air, water, and land. We offer medical, dental, and vision health benefits with paid sick leave, vacation, personal leave, and 10 paid holidays a year. Public Service Loan Forgiveness Program: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). Learn more to see whether you qualify at PSLF Program. If you are passionate about Oregon's environment, apply today!

This is a full-time, AFSCME represented position.
This recruitment may be used to fill future vacancies.

What are we looking for?

One year of experience in Public Contact (such as a Public Service Representative, Salesperson, or Receptionist), which included answering questions and providing information.
Ability to work on multiple tasks simultaneously, including interacting with visitors and the public, while maintaining the telephone console and answering phone calls.
Experience as a receptionist operating a busy multi-line phone.
Ability to work independently and be a strong team member.
Excellent verbal and written communication skills, organizational skills, and customer service skills; high level of adaptability and an ability to pay attention to detail.
Experience dealing with angry or hostile customers and visitors; ability to deal with the public with patience and courtesy.
Basic knowledge of arithmetic, including experience handling checks and issuing receipts.
Proficient in Microsoft Word and Outlook; records management experience.

How to Apply:
To apply for this position, please follow the “Apply” link above and complete the online application and all supplemental questions.
Please be sure to attach a resume and cover letter. A resume will not substitute for completing the work experience section of your application.
**Please be sure to check both your e-mail and Workday account for updates regarding this recruitment.**

Veterans Information:
DEQ provides veterans’ preference points to all eligible veterans. For more information, please go here: For privacy reasons, please do not attach veterans’ preference documents when initially applying. You will be asked to submit those once you’ve submitted your application via a pop-up with a veterans’ preference questionnaire.

Questions/Need Help?
If you have questions about the recruitment or need assistance to participate in the application process, please contact Maddy Ouye, Human Resources Analyst, at or (503) 229-5107.

DEQ strives to create inclusive environments that welcome and value the diversity of the people we serve. DEQ fosters fairness, equity, and inclusion to create workplace environments where everyone is treated with respect and dignity regardless of race, color, religion, sex, disability, physical stature, age, national origin, sexual orientation, gender identity, marital status, political affiliation, and any other factor applicable by state or federal law.

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