Job Details

Part-Time Call Center – Bilingual – Spanish and English

Oregon State Bar, Tigard, OR

Job - Law

Close Date: 02/28/2019

Part-Time Call Center – Bilingual – Spanish and English

The Oregon State Bar (OSB) regulates the practice of law in Oregon and provides a variety of services to its members and the public. We are looking for two Referral and Information Services Assistants to join our dedicated team and respond to requests for legal information and assistance from attorneys and members of the English-speaking and Spanish-speaking public.

Equal Opportunity Employer
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Two Positions
Monday through Friday – 4 hours per day
Afternoon Shift– 1:00 pm to 5:00 pm
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Responsibilities include the following:

Provides professional customer service while conducting confidential and sensitive bilingual, Spanish and English, telephone interviews with members of the public needing the assistance of an attorney or a community resource in Oregon.

Uses custom entry-and-retrieval database program to perform attorney referrals according to geographic location and area of law needed.

Performs clerical and secretarial work necessary to support the referral programs.

Handles referral requests from members of the public requesting legal assistance via e-mail, telephone, in person, and in writing.

Exhibits professional customer service while assisting attorneys with program registrations, profile changes, and Lawyer-to-Lawyer referrals.

Screens Modest Means applications for client eligibility based on income and case type.

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Candidates may have any satisfactory equivalent combination of the following experience & training which ensures the ability to perform the work.

Graduation from high school or an equivalent GED certificate.

At least one year of college, business, or secretarial school desirable.

Ability to fluently speak, write, and read Spanish and English.

Experience managing difficult people in person or over the telephone.

Experience with high-volume telephone work preferred.

Experience with the justice system and social service networks serving the state preferred.

Experience with the Microsoft Office Suite in a Microsoft Windows environment with particular emphasis on Word and Excel. Experience with database programs preferred. Ability to perform advanced database operations.

Ability to type 40 WPM with accuracy.

Excellent interpersonal, communication, and conflict resolution skills.

Ability to exercise professional demeanor and a high level of customer service for a potentially demanding customer base.

Commitment to the concept of teamwork and cross-responsibility within a department.

Ability to communicate in person, in writing, by e-mail, and by telephone.

Ability to remain on the telephone, sitting, and working with a computer for prolonged periods of time.

Ability to work in a moderately noisy, open environment.

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Salary range starts at $17.95 per hour plus $.80 per hour additional bilingual skills premium. The OSB offers excellent benefits including voluntary 6% participation in the PERS program.

Send resume with a cover letter to Director of Human Resources, Attention: RIS, Oregon State Bar, P. O. Box 231935, Tigard, OR 97281. Fax to 503-598-6985 or e-mail to hr@osbar.org.

Complete details: https://www.osbar.org/osbcenter/openings.html