Job Details

Associate Director of Financial Aid - 2 openings

Portland Community College

Job - Education

Close Date: 03/31/2018

Associate Director of Financial Aid - 2 openings

Portland Community College

Requisition Number: 09220

Location: Various Locations

Address: Various Locations

Hours of Work: 8 a.m. to 5 p.m. Monday - Friday

Position Status: Management; Level J, Fulltime, Exempt

Starting Salary Range: Starting Salary Range: $60,429 to $87,621 per year (see "Additional Posting Information" section for details)

Job Close Date: For best consideration apply by January 13, 2018

Job Summary:

PCC is seeking (2) Associate Directors of Financial Aid who under the management of the Director of Financial Aid and Veteran Services, manage a functional area within the Financial Aid office such as operations, training, or policy development. Duties include direct supervision of staff and oversight of one or more specific programs such as outreach, Pell, Direct Loans, Cohort Default Management, Federal Work Study, Americorps, and other related federal, state, or institutional programs. Serves as liaison to campus committees and external agencies as assign, and provides leadership and represents the Financial Aid Office and PCC on committees and initiatives, as well as through state, regional, and national association activities.

There are 2 positions:
(1) position will be located at the Sylvania Campus and (1) position will travel between Cascade, Rock Creek and Southeast Campuses.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.

Paid Leave:
14.67 hours of Vacation leave per month
1 day of Sick Leave per month
11 Holidays
3 additional Personal Leave days per year

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and children under 24 years of age, as well as tuition reimbursement for full-time employees at other accredited institutions.


1.Plans, organizes, monitors, and manages the day-to-day processes and operations of assigned functional area. Coordinates, implements, administers and evaluates assigned programmatic area. Responsible for development and maintenance of program procedures and processes, and establishes and updates appropriate documentation for training and audit purposes.
2.Supervises professionals, paraprofessionals, and/or technical/support staff. Hires, evaluates, trains, mentors, disciplines and recommends dismissal of staff as necessary.
3.Participates in developing, monitoring, evaluating, and recommending improvement to processes, procedures, work flow, and/or standards, ensuring alignment with College mission, values, goals, and objectives and local, state, and federal laws and regulations.
4.Participates in mid-range and long-range planning, assists with the development of policy, and advises on project objectives, technologies, systems, timelines, schedules, funding, and staffing.
5.Maintains current knowledge of federal and state policies, regulations, laws, and best practices in regard to student financial aid. Researches, analyzes, and interprets applicable laws and regulations relative to assigned area of responsibility; identifies and analyzes compliance and processing performance issues that may impact PCC students or institutional expenditures or liability. Makes recommendations based on findings.
6. Represents the PCC Financial Aid Office to internal and external stakeholders

Minimum Qualifications:

The education and/or work history sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the resume/cover letter will not substitute for the completed application.

Satisfactory references and successful completion of the criminal background check are required to meet the minimum qualifications for hire into this position.

In the online application's Education/Employment History sections, include jobs, duties, and dates that display these qualifications.


Bachelor's degree in Education, Administration, Counseling, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience related to area of assignment, including two years of supervisory experience in financial aid or program management.


Knowledge of:
?Advanced principles and practices in Financial Aid;
?Title IV financial aid programs, processes, and best practices;
?Student services principles and practices;
?Current issues impacting students in a community college environment;
?Supervisory principles;
?Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes including FERPA;
?Customer services principles and best practices;
?Budget administration principles;
?Enterprise software systems relating to the awarding, disbursement, and reconciliation of student financial aid;
?Grant and/or contract administration principles;
?Analytical methods and techniques;
?Area resources;
?Needs assessment methods;
?Fiscal accounting principles;
?Program/project management principles and techniques.

Skill in:
?Motivating staff in a fast-paced student services and compliance environment;
?Applying innovative thinking to problem solving and strategy;
?Compiling and analyzing data;
?Conducting needs analysis;
?Speaking in public;
?Conducting outreach activities;
?Preparing collateral and marketing materials;
?Interpreting complex documents;
?Analyzing processes and making recommendations for improvement;
?Ensuring compliance with applicable internal and external program requirements;
?Monitoring legal and regulatory changes.

Able to:
?Maintain privacy;
?Coordinate activities and work collaboratively with other internal departments and/or external agencies;
?Work collaboratively with diverse academic, cultural and ethnic backgrounds of community college students and staff;
?Mediate conflict and facilitate understanding;
?Gather, analyze, and interpret data;
?Work on multiple projects simultaneously;
?Use computer technology used for communication, data gathering and reporting;
?Communicate effectively through oral and written media.

Special/Preferred Qualifications:

These qualifications and characteristics are critical to success in this important role at PCC. Please clarify in your application materials the experiences, successes and techniques evidencing how you bring these strengths:
High priority

Proven Experience with and Expertise in any 3 of the following:
1. Financial Aid Office operations
2. Policy development and implementation
3. Cultural competency & customer service
4. Procedural and technical training

Other desired knowledge/experience:

Experience innovating in improving service delivery for students in a financial aid office
Proven dedication to superior service delivery and student success
Record of professional staff development and mentorship

"Please write and submit up to 2 pages describing your experience and expertise in at least 3 of the following:

1. Financial Aid Office operations
2. Policy development and implementation
3. Cultural competency & customer service
4. Financial Aid process and technical training"

Additional Posting Information:

"Associate Director of Financial Aid" is the working title for this position; the formal title in the PCC job classification system is "Financial Aid Manager"

To apply for this position you must submit:
1. Completed response to the (1) Required Questions from the Committee - scroll to see questions below - (attach document)*

"Please write and submit up to 2 pages describing your experience and expertise in at least 3 of the following:
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*

* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.

Normally the starting salary for new employees will be at the entry salary for that level, unless approved for advanced salary placement.

Upon hire candidate will be required to provide official transcripts for all degrees earned.

Applicants selected for hire will be required to pass a criminal background check as a condition of employment.

Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.

Documents that must be associated with this posting:

Cover Letter
Responses to Required Questions

Documents which can be associated with this posting:

Full Time/Part Time: Full Time

How to Apply

For complete job description and application instructions, visit:

As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

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