Post Date: 03/24/2020
Close Date: 04/24/2020
Please note that visa sponsorship is not available for this position and the position must be located onsite in our Portland offices.
New Relic's Lead Technical Training Specialist is responsible for the assessment, development, and delivery of New Relic Product Training Materials for Global Technical Support. We will work across GTS with Subject Matter Experts and partner with Key Product Stakeholders to settle on what training materials that need to be built. Whether we are identifying key skill opportunities or preparing GTS for new Product Launches this role will allow our customer-facing teams to be prepared to deliver outstanding customer experiences!
What You'll Do
Assess, develop and deliver training courses that are creative, engaging, meaningful, timely, and appropriate to the course topic and delivery method.
Develop supplemental documentation and course materials (ie: student and instructor guides, learning activities, and demo environments and applications to aid in learning).
Lead and deliver technical materials
Establish partnerships with product partners to understand product roadmaps, and ensure training courses reinforce business and product strategies that improve the customer experience.
Working knowledge and confirmed the application of adult learning theory and methodology
Excellent presentation and facilitation skills in large and small on-site classroom, and live/remote webinar
Working knowledge in one or more of the following: Ruby, .NET, PHP, Java, and Python languages; Windows and Linux Web servers; AWS, Azure, GCP Cloud Services; performance monitoring tools
Demonstrated ability to lead cross-organizational teams to success
Superb interpersonal skills, and the ability to adjust based on our audience
Quick learner who takes initiative to self-study new technology
Outstanding written, oral, and presentation skills
Strong analytical skills with attention to detail
Customer service or technical support experience
Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.
New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.
Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit newrelic.com.
Our Hiring Process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Complete details: https://newrelic.com/about/careers?p=job%2FoUImcfwU