Job Details

Customer Success Advocate, Voice Support

Cash App, Portland

Job - Corporate/Business

Close Date: 06/26/2020

Company Description
Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.

Job Description
Cash App knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Cash App customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

Effectively solve customer inquiries via phone
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
This role has a tentative start date of July 13th, 2020. This tentative start date may change.

Schedule: Monday - Friday 8am - 5pm PST.

Compensation: $24.18/hr.

Qualifications

You have:

Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support
Additional information
Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.

Complete details: https://smrtr.io/43K8k