Post Date: 11/07/2018
Close Date: 01/05/2019
Senior Services Case Manager
Community Services Program
Full-time Position (40 Hours a Week) Non-exempt
Reports to: Community Services Program Manager
El Programa Hispano Catolico (EPHC) is a culturally specific organization providing an interrelated range of services and programs to advance racial equity and social justice through the power of our Latinx culture, community and self-determination. EPHC's vision is a thriving Latinx Community living to our fullest potential.
The Senior Services Case Manager will provide culturally specific services to older adults and their family members and caregivers living in Multnomah County. The case manager is responsible for providing case management, options counseling, information and referral, and transportation services practicing from a person-centered perspective and the assertive engagement model.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Case Management/Options Counseling
Conduct an assessment to identify needs and in partnership with the participant develop a service plan to address those needs.
Identify the appropriate referrals and services needed to meet the goals of the participant.
Advocate for the needs of participants (eg: with health care providers, family members, and social-service organizations; in medical settings, etc.).
Meet the stated monthly goals for case management and options counseling.
Provide case management to unpaid caregivers of older adults and grandchildren.
Conduct home visits as needed.
Enter data in a timely manner into Oregon Access (State of Oregon database), the Aging and Disability Resource Connection (ADRC, a Multnomah County database), the Universal Client Registry (UCR, Multnomah County database), and Salesforce (EPHC database).
Maintain confidential participant files in compliance with EPHC and Multnomah County guidelines.
Participate in monthly file reviews.
Actively participates in team projects including team, agency, program and partner meetings.
Perform other duties as assigned.
Information & Referral and Transportation Coordination
Provide culturally-specific referrals to seniors in person and over the phone.
Respond to callers and walk-ins following the appropriate standards.
Responsible for entering information into the appropriate databases.
Screen and coordinate transportation services for seniors living in Multnomah County.
Also provide services via information and communications technologies.
Adhere to EPHC policies and procedures.
Must be bilingual and bi-culturally competent (Spanish/English).
Excellent communication skills, both verbally and in writing in Spanish and English.
Knowledge of resources and services available for older adults.
Must have experience providing case management services.
Bachelor's degree in social work/human services preferred; and/or equivalent work experience.
Intermediate proficiency in all programs of Microsoft Office; experience with data entry preferred.
Must successfully complete AIRS (Alliance of Information and Referral Systems) Certification process within one year of hire.
Demonstrate judgment and discretion in dealing with confidential matters.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.
Ability to work well in a team setting, as well as independently; be flexible and adapt well to different dynamics in a fast paced work environment.
Ability to lift 40 pounds.
Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100).
Successful completion of civil, criminal and motor vehicle background checks.
Ability to support El Programa Hispano Catlico mission and goals.
COMPENSATION: This position starts at $16.50/hr. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.
TO APPLY: Please submit a cover letter and resume at https://ElPrograma.applicantpro.com
EQUAL OPPORTUNITY EMPLOYER
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Complete details: https://www.applicantpro.com/j/931719-163503