Job Details

Operations Supervisor

LifeWorks NW, Hillsboro, OR

Job - Non-Profit

Close Date: 12/31/2019

Operations Supervisor, Crisis Team/Hawthorn Walk-In Clinic

Purpose: The Hawthorn Walk-in Center houses multiple programs and operates 365 days per year. Hawthorn maintains some separate administrative functions including use of a separate medical records program. The Operations Supervisor provides supervision to medical records staff, and office support staff; oversees the processing of releases of information, verification of HIPAA compliance, insurance eligibility, and scheduling of clients; oversees billing procedures, medical records releases and data reporting; develops and optimizes workflows, policies, and procedures and coordinates changes with relevant stakeholders; designs work systems for integrating clinical and administrative staff in effective and efficient provision of client services.

Days/Hours: Generally, Monday through Friday from 9:00 am to 5:30 pm or 10:00 am to 6:30 pm. May need to come in on evenings or weekends for facility problem solving or coverage.

Pay/Benefits: $53,452 to $58,129 per year.

- High school diploma/GED required.
- Minimum 2 yrs supervisory experience required.
- Understanding of confidentiality rules (HIPAA and 42 CFR) and ability to train and supervise staff in completing mental health and addictions medical records requests.
- Good computer skills including proficiency in Excel and a functional knowledge of Microsoft Outlook, Word, and Visio (or other workflow software). Ability to apply proprietary software.
- Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
- Experience working in and working knowledge of behavioral health service organizations, especially relevant to crisis services preferred.
- Minimum 2 yrs experience working with medical records preferred.
- Ability to drive a personal vehicle for work purposes preferred.
- Bilingual (English/Spanish) fluency preferred, but not required.


LifeWorks NW believes that diversity strengthens our workforce and empowers our community.
LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law.

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