Job Details

Customer Service Representative - Utility Billing

City of Tigard, Tigard, Oregon

Job - Government

Close Date: 04/05/2020


SALARY: $17.18 - $23.01 Hourly




OPENING DATE:03/23/20

CLOSING DATE:04/05/20 11:59 PM


OVERVIEW:

The City of Tigard's Finance Department is currently recruiting for a full-time (Bilingual English/Spanish) Customer Service Representative in our Utility Billing division. Your role performs a variety of routine accounting, administrative and customer support.

Please review the Accounting Assistant I classification for more details about this job opportunity.


EXAMPLES OF DUTIES:

•Assists customers, vendors, and staff with questions over the phone and in person; researches and follows through on most inquiries, referring complaints to the appropriate staff person.
•Collects and processes payments and information for new and closed accounts; prepares and distributes service orders.
•Performs a variety of routine administrative accounting support duties including posting and maintaining manual and computerized accounting and financial records according to established accounting techniques and procedures.
•Receives cash, makes change, and issues receipts; balances cash to appropriate account.



MINIMUM QUALIFICATIONS:



Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
•Equivalent to the completion of the twelfth (12th) grade.
•Six (6) months of experience in processing basic accounting transactions or in general office support work desirable.
•Bilingual Required (English/Spanish)





SUPPLEMENTAL INFORMATION:

Union Representation: SEIU

Schedule: 7:30 a.m.-6:00 p.m. (Monday-Thursday)

How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.

IMPORTANT (Please Read) : In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS: To receive veteran's preference, please upload your DD214/Separation documentation.