Job Details

Program Support Specialist

Janus Youth Programs, Inc, Portland, Oregon

Job - Non-Profit

Close Date: 08/16/2019

Insights Teen Parent Services was founded in 1979 at the suggestion of several young mothers who wanted a time and place to gather with other young moms to share their experiences and support each other. 36 years later Insights is the largest service provider in the US whose sole purpose is to provide supportive services to young families. Insights currently operates six distinct home visiting programs providing trauma informed in-home parent education and supportive services to pregnant and parenting moms and dads age 23 and under throughout Multnomah County.

Insights’ Program Support Specialist performs Insights’ initial family intake and screening by phone or in person and offers support, information and referral directly to families. This position is responsible for providing data entry and office support to Insights’ Home Visiting and Management staff of 20. The Program Support Specialist is the first face and first voice young families, children, donors, colleagues and the community see when they arrive at our office or contact us by phone and a welcoming, approachable demeanor is a must. Insights’ welcomes diversity and seeks to recruit and retain diverse staff as a reflection of the young families we serve and as a demonstration of our commitment to inclusiveness and equity in our community.

SCHEDULE: Part time (20-29 hours) Monday -  Friday between 9 am and 5pm, hours to be determined. The schedule may be adjusted according to the needs of the program and allow for additional hours for weekly staff meeting and monthly supervision.

WAGE/BENEFITS: $16.00 per hour to start. Position may be eligible for pro-rated benefits. Janus offers an excellent benefits program including medical, dental, life & long-term disability insurance; EAP; 401(k) and paid time off (varied eligibility waiting periods apply). 

Applications for all positions may be forwarded to appropriate similar positions within Janus Youth Programs. Positions may vary by location, pay structure, union, and supervisory staff.

TO APPLY: Please submit a cover letter and resume through Paycom

QUALIFICATIONS: Any combination of education, experience and training that demonstrates the ability to perform the duties of the position is qualifying.

Associates Degree in human services or child development related field and two years of experience providing customer/client service; OR two years’ experience with progressively increased responsibilities in social services, youth services, or providing office support.
Demonstrated, high level of proficiency in operating office equipment including Microsoft Software.

Value for and desire to work within a multicultural/diverse work environment
Personal and professional experiences with cultures other than their own
Appreciation and strong understanding of the possibilities and the difficulties faced by young parents and their children
Capacity to maintain complete confidentiality
Ability to communicate effectively, both orally and in writing, with a range of people, including staff, young parents, children, donors and community partners.
Bilingual skills (English/Spanish) are preferred but not required.
Excellent organizational skills and attention to detail, including ability to prioritize tasks effectively and to work on multiple projects with frequent interruptions.
Ability to work effectively as a team member and independently.
Ability to maintain appropriate professional boundaries and confidentiality.
Ability to exercise tact, discretion and individual judgment in working with a variety of people.
Openness to feedback and supervision.
Manual/physical dexterity allowing for performance of routine office functions such as phone use, keyboarding, maintaining office supply inventories, maintaining neat order of lobby and sorting community donations.
Manual/physical dexterity allowing for child-care activities and ability to lift up to 50 lbs.

Driving is preferred; a personal vehicle for travel and/or transport clients preferred. All employees who drive for work purposes must have and maintain a valid driver’s license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency’s driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.
Bloodborne Pathogens training is required on first day of employment and annually thereafter.
Must complete Mandatory Abuse Training within the first 30 days of employment and annually thereafter.
Provides emergency first-aid, as needed, and must have and maintain standard first-aid/CPR certification.
Must pass criminal history background check.
Food Handler's Certification.

May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.
May require working and providing services at locations other than program site (i.e., restaurant, café’, clients’ apartments, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).
Involves primarily office work, but includes traveling to various sites for meetings and community activities within Multnomah County.
This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Learn more about Janus Youth Programs at!

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