Job Details

UI Tax Account Resolutions Unit Manager (Principal/Executive Manager B)

Oregon Employment Department, Salem, OR

Job - Government

Close Date: 01/14/2019

We are excited to announce an opening for an Unemployment Insurance Tax Account Resolutions Unit Manager with the Oregon Employment Department (OED), Unemployment Insurance (UI) Division in Salem. Bilingual applicants are encouraged to apply.

The Oregon Employment Department (OED) is seeking talented individuals who enjoy a team environment, are dedicated to public service excellence, committed to our mission and values and want to join our team!

Our Mission: The Employment Department is a state agency with a mission to Support Business and Promote Employment. We accomplish this by administering the Unemployment Insurance (UI) program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations); and developing and distributing workforce and economic information (Workforce and Economic Research).

Our Values: Openness, trust, and integrity; Quality with agility; Delighting the customer; Teamwork with responsibility; and Humor, fulfillment, and inclusion.

This position is management service and not represented by collective bargaining agreement.
This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.

Duties & Responsibilities
What you will be doing:
This Unit is crucial in the UI system, as it assures both the accurate wage data for the payment of Unemployment Insurance Benefits, and financial maintenance of employer accounts. The primary purpose of this position is to manage the Tax Account Resolutions Unit by overseeing all unit activities, providing all supervisory functions, reviewing work processes for efficiency, implementing changes, and creating desk manuals. You will:

Provide direction and leadership to the unit, including recruiting and selection, applying affirmative action guidelines and goals, establishing performance standards, communicating State, Agency and Tax Management objectives, and monitoring and evaluating employee performance
Oversee the maintenance of employer accounts for both quality and production goals
Review existing procedures to verify they are in accordance with state and federal law
Serve as part of the Tax Section Management Team which sets policy and gives direction to the entire Section
Participate in intra- and inter-agency committees, and is a primary liaison for the Employment Department Tax Section relating to account resolution
Prepare several periodic, time-sensitive reports, requiring research and analysis of accounting functions
Be responsible for managing the Unit's budget, as well as recommending Tax program budget changes to enhance productivity and effectiveness
Carry out the agency's affirmative action, diversity, equity, and inclusion goals and responsibilities

What's in it for you:
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, enthusiasm and optimism; and encourage learning and mentoring.

The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. A goal of the Oregon Employment Department is to become an employer of choice for individuals of all backgrounds and promote an inclusive workplace culture that encourages diversity and allows employees to excel.

Qualifications, Required & Requested Skills
This is what you need:
Minimum Qualifications (Required Skills):

Five years of experience in lead work, staff supervision, staff-technical, or professional-level work related to Unemployment Insurance.
This experience must have included participation in the management of a program, section, or unit including one or more of the following areas:
a) development of program rules and policies,
b) development of long- and short-range goals and plans,
c) program evaluation, or
d) budget preparation.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience

Desired Attributes (Requested Skills):

Oregon UI Tax experience
Demonstrated experience analyzing or applying statutes
Demonstrated experience managing a compliance or enforcement program
Demonstrated experience in developing, implementing, or monitoring
Demonstrated experience in continuous program or process improvement
Demonstrated experience managing a large team
Commitment to valuing diversity and promoting inclusion


Complete the online application. Please use the name you want us to address you by.
Attach a professional resume. In your resume, you must clearly describe how you meet the qualifications for this position as listed above. Please name the resume file: Resume EMP18-0190oc.
Attach a Cover Letter (no longer than 2 pages). Please name the cover letter file: Cover Letter EMP18-0190oc.
Veterans' please review the following website: Veterans Resources to ensure you attach the appropriate documentation. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Note: The work history section of the application has been removed as we are asking all applicants to submit a cover letter, and a resume describing their experience as it relates to how they meet the minimum qualifications and desired attributes listed above.
Additional Information
The State of Oregon is excited to announce that we will transition our recruitment system to Workday. This change will take place in February 2019. For more information on how the transition will affect you, please visit the Applicant FAQ (Download PDF reader).

Working Conditions
The physical and environmental conditions are those of the average business office. In addition:

Detailed work must be performed with constant interruptions.
There is occasional out-of-town and possibly out-of-state travel.
Irregular working hours may be required, including weekends.
Occasional telephone and in-person contact with hostile, angry and emotional taxpayers.
Daily use personal computer, copier, telephone, printer, calculator and fax machine

If you are using education or coursework to meet the minimum qualifications, transcripts can be provided at the time of application or during an in-person interview.

Criminal Records Check
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy (Download PDF reader) or contact us at the number below with any questions.

This position has been designated to have authorized access to FBI Criminal Justice Information Systems (CJIS) information. To verify identification, the successful candidate shall be subject to a criminal background check which includes a CJIS fingerprint based record check within 30 days following initial employment or assignment to this position.

Work Authorization
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Questions and Application Support

For questions about the job announcement, call 503-947-1289.
For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PT M-F by leaving a voicemail. It may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at
The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.

Complete details: