Post Date: 03/13/2020
Close Date: 05/25/2020
CareOregon’s Community Outreach Program Coordinator assists the Community Relations Manager in coordinating multiple programs, including GoMobile. This position helps members and community partners understand and navigate the Oregon Health Plan and Medicare in ‘pop up’ locations such as food banks, homeless shelters and community events, where members can enroll in OHP or Medicare. This position also helps members schedule appointments and provides excellent customer service in a face-to-face capacity.
The Community Outreach Program Coordinator will focus on outreach and engagement activities with CareOregon members and community partners to find new locations for connecting with potential members, planning temporary re-occurring events at the same locations, and coordinating with OHA Community Assistors to help with enrollment, while establishing and maintaining CareOregon relationships within the community. The Community Outreach Program Coordinator utilizes interpersonal, computer, communication and project coordination skills to coordinate activities and assist CareOregon’s member retention and engagement strategies.
Essential Position Functions
Develop meaningful partnerships and relationships with community organizations to develop outreach for new outreach sites with an emphasis in Clackamas, Washington, and Multnomah Counties.
Coordinate scheduling, materials, equipment, room reservations, and set-up for weekly meetings and events.
Coordinate travel logistics such as airfare and hotels for outreach events and conferences.
Maintain and track membership data, engagement, eligibility, and participation statistics by creating reports and data that show member interaction with programs and the cost associated with new ACA members.
Create and maintain the outreach program calendars on a monthly basis and update flyers, posters, health fair/expo materials, press releases and other outreach materials with communication department, to promote activities.
Maintain confidentiality for all customers, ensure compliance standards are met and consistently review procedures for HIPAA and other legal compliance.
Utilize CareOregon systems such as QNXT and PopIntel and state databases such as MMIS and PH Tech to determine member eligibility for OHP/Medicare.
Provide information regarding outreach events/activities for publication.
Enroll members into the phone program, and keep data on enrollment numbers and program inquiries.
Assist CareOregon Community Relations Manager in logistics, planning and other duties for new and emerging projects that essentially help the members live empowered and healthy lives.
Support CareOregon Community Advisory Board Meetings; meeting minute recorder and summarize and type for distribution; assist as needed with action plans or goal for group.
Actively identify and enroll appropriate members to the CareOregon Community Advisory Board (COCAB) while at community events.
Coordinate with PHP caseworkers, community partners, providers and members to get eye glass prescriptions and place orders for ocular bi-focal and single vision glasses; coordinate delivery back to members.
Enroll members in SNAP or Food Stamp benefits through DHS; coordinate applications to DHS on member behalf.
Convey routine and complex information regarding health plans, their systems and technical information to clients, providers and community partners; easily navigate DHS, OHA and other social services.
Assist members and the public with navigation through disseminating information regarding Social Security, Social Security Disability, DHS, and OHP benefit structures.
Participate in CareOregon customer service training; assist in answering phones as needed.
Help Population Health staff with Health Risk Assessments.
Education and/or Experience
Minimum 3 years’ administrative or community support experience, including minimum 1 year providing OHP enrollment assistance
Oregon Health Agent Medicare License or ability to obtain within 6 months in the position
Oregon Health Plan Enrollment Assister Training Certification or ability to complete certification within 6 months in the position
DHS certification to enroll members in SNAP or Food Stamp benefits or ability to complete certification within 6 months in the position
Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle also required
Bachelor’s degree in Communications, Social Services, Liberal Arts or related field is preferred.
Travel: This position requires frequent travel outside of the workplace, in which the employee’s personal vehicle may be used.
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