Post Date: 09/23/2019
Close Date: 10/13/2019
APPLICATION DEADLINE: OCTOBER 13, 2019
For over 125 years, Portland General Electric has proudly served Oregon. Our dedication to helping customers is matched by our commitment to providing PGE employees with a diverse array of rewarding career opportunities. Diversity and community are at the heart of what we do for our customers and for each other. We are committed to a team that looks like the Oregon community that we know and love.
PGE team members are creative problem solvers who love to apply themselves to challenges, big and small. We are looking for team members who will grow their skills, their career and their future with us.
Customer Service Representative (T-19-2089)
Temp to Hire, Part-time
Starting Wage: $19.50 per hour
*Eligible for Benefits (even as a temporary employee)
*Eligible for additional pay for bilingual customer service reps that take calls in Spanish or Russian
What is it like to be a Customer Service Representative at PGE? Customers rely on PGE to keep the lights on; and PGE relies on its CSRs to be there when a storm hits, or a tough call comes in. CSRs need to be reliable, respectful and resourceful.
The stakes are high, but the work is rewarding, and we make it fun, too. There is no script to follow, no hard sales and no outgoing call quota to reach. PGE CSRs focus on the customer and work on fast-paced, motivated teams, receive coaching and feedback from highly-trained supervisors, learn about renewable resources and energy efficiency, and enjoy working as a trusted energy advisor.
We are hiring temporary part-time positions at our Contact Center. These positions are set to start on November 18, 2019. Schedules for this position fall between the hours of 9am to 6pm, Monday through Friday with start times and end times varying day to day. Schedules are released 2 weeks in advance. Part-time hours are typically 20-30 hours per week.
Do you have prior customer service experience?
Type at least 20 words per minute? Use Microsoft Office applications proficiently?
Learn a new computer system within a couple of days?
Attend a comprehensive training lasting up to 6 weeks from 9am-4pm, Monday through Friday?
After training work Monday through Friday, within the hours of 8am - 6pm, with varied shifts?
Super reliable and dependable?
Good at analyzing an issue, comfortable with suggesting solutions/options to a customer and passionate about offering a great customer experience?
Good at steering a conversation?
Willing to take back-to-back calls every day?
Comfortable talking to people who are upset?
Comfortable managing lots of tasks at once?
Good at basic math?
Good at following directions and procedures?
It’s not required, but it’s even better if you:
Are fluent in Spanish or Russian
Join us today and power your potential!
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
Assisting with storms, high call volume, or other Company emergencies is a part of all positions at Portland General Electric.
*Medical, dental, and vision benefits are offered after 60 days. Regular, part-time and full-time positions may be available at the end of temporary assignment. Customer Service Reps that pass the bilingual assessment in Spanish or Russian and are taking bilingual calls, are eligible for a shift differential at $1.25 per hour.
Click here to apply:
Here are some frequently asked questions about the hiring process for Customer Service Representatives
What is the application process?
When you apply to a position, your profile and answers to any job questions are measured against the job requirements. Please make sure your resume is up to date and is uploaded with your application, and you answer all the questions at the end of the application.
Within one week, you should receive an email with a link to take some assessments. These assessments take about 30-40 minutes total to complete.
Here is our planned timeline for our November 18 class:
Position posted through October 13, 2019
Skill and aptitude assessments scheduled through October 17, 2019
After applying and taking the skill and aptitude assessments, top candidates will go through a phone interview between September 30 and October 18, 2019. Top candidates are based off assessment scores along with resumes.
In person Interviews conducted October 9 until all positions are filled
Pre-employment process includes drug screen, background check (public record and confirmation of high school diploma or GED) and professional reference check.
Start date is Monday, November 18, 2019 for a paid training.
How will Portland General Electric contact me if they are interested in my application?
We want your experience with our recruiters to be a good one. Our recruiters typically reach out to job candidates via the email you have provided to us in your application.
I have an interview. What can I do to prepare?
We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, embrace lots of changes, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the Customer Service Rep role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished as a result of those strengths.
Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you've been in and your accomplishments. For example, if you mention that you're efficient, you'll be asked to provide specific examples from your work history that illustrate this.
Portland General Electric recruiters suggest you:
Familiarize yourself with the content of your resume
Review the position description to determine how your background applies
Be prepared to cite examples of your key professional accomplishments or related academic work
Read some basic information about Portland General Electric's history, value system, and our community outreach at to https://www.portlandgeneral.com/careers/life-at-pge
Prepare a list of job-related questions that you can bring to the interview
If I don't get this job, can I continue to apply for other Portland General Electric positions?
Yes. Our positions are updated daily. Ensure that your profile is updated for the position you are applying for.
What PGE's Customer Service Reps are saying:
"I am blown away on a daily basis by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments..."
"...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on I will continue to strive and become even more successful."
"I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers..."
Talent Acquisition Contact:
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