Job Details

Claims Manager

Oregon Employment Department, Beaverton

Job - Government

Close Date: 10/14/2019

Can you successfully balance competing priorities? Do you have exceptional leadership and team building skills that inspires others? Are you looking for a workplace that encourages diversity and collaborative teamwork? If so, please consider joining our team!

Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!

Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.

Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.

Our values: integrity, respect, and community. We want to be trusted to keep our word, always acting with honesty and courage. We value diverse perspectives, assume good intent, and act with compassion. We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.

What you will be doing!

As a Claims Manager, you will lead as the front line supervisor for the Claims program in the delivery of Unemployment Insurance benefit services through the individual UI Contact Center and through the interconnection of the other UI Contact Centers operating as one. In this role you will:

Take a leadership role in the statewide claims management team.
Commit to team goals by working closely with all UI Center Managers, UI Center Senior Managers and other front line Supervisors to maintain consistency within the UI Contact Centers statewide.
Assign work to staff to meet program and operational needs.
Establish work schedules to address customer requirements for access to program and systems.
Manage staffing resources in collaboration with UI Claims Senior Manager.
Monitor, supervise and evaluate staff and complete timely performance appraisals.
Be responsible for understanding the agency's affirmative action goals and objectives as well as developing and implementing plans to meet them.
Assist UI Senior Managers and UI Center Manager to maintain the UI Center budget; identify and project resource needs for their area of responsibility.
Carry out the agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.

What’s in it for you!

A workplace that balances productivity with enjoyment, and encourages learning and mentoring.
Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
Work/life balance, 10 paid holidays a year, and a competitive benefits package

What we are looking for!

Experience communicating expectations to a team in order to achieve established performance standards
Experience successfully working with people from varied backgrounds, and resolving interpersonal conflicts, sensitive issues, or problems
Experience advising others on the application of Unemployment Insurance program requirements, policies, and procedures
Demonstrated experience addressing issues and providing solutions to complex programmatic inefficiencies
Commitment to valuing diversity and promoting inclusion in the workplace
Well-developed analytical skills including data analysis, research, and action planning
Required Minimum Qualifications: Five years of experience in lead work, supervision, staff-technical, or professional-level work related to leading front line staff. This experience must have included participation in the management of a program, section, or unit including one or more of the following areas: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, or d) budget preparation.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for up to three years of the required experience

Note: In addition to your related work experience and education, we will use the attributes and minimum qualifications above under the “What we are looking for!” section to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.

How to Apply:

External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by. You can upload your resume and the system will parse your information into the application.
Current State of Oregon employees (including temporary employees)must apply through your employee Workday account.
Warning!The system will timeout after 20 minutes of inactivity. You must submit your application after you begin the process. You cannot save your progress and come back to it later.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

Additional Information:

This position is management service and is not represented by a union. This recruitment may be used to fill future vacancies as they occur.

Veterans’ Preference:

To receive Veterans' Preference, you must complete the required Task that will be sent to your Workday account after successfully submitting your application. This Task will prompt you to provide the appropriate documentation. Please visit: Veterans Resources (https://www.oregon.gov/jobs/Pages/Veterans.aspx) for additional information on required documentation.

Equity and Inclusion:

View guidance our hiring managers use at the following website: View Equity and Inclusion Questions Used During Recruitments: https://www.oregon.gov/EMPLOY/Agency/Documents/Equity%20and%20Inclusion%20Supplemental%20Hiring%20Questions.pdf

Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy (https://www.oregon.gov/EMPLOY/Agency/Documents/Criminal%20Record%20Check%20Policy%20-%20PO-0201.pdf) or contact us at the number below with any questions.


Contact Information and Helpful Links:

If you have questions about the job announcement or need an alternate format to apply, please contact us at 503-947-1289; OEDHR.OED_INFO_OEDHR@oregon.gov. Please be sure to include the job announcement number.
Understanding the State Application Process: https://www.oregon.gov/jobs/Pages/support.aspx
Resources for Job Seekers: https://www.oregon.gov/jobs/Pages/index.aspx

Complete details: https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Beaverton-Contact-Center---OED/Claims-Manager_REQ-20478