Job Details

Residents Services Coordinator

Catholic Charities, Portland, OR

Job - Health

Close Date: 01/08/2019

Residents Services Coordinator

Homeless & Housing Services

Full-Time (40 hours/week) Non-exempt

Reports to: Director of Homeless & Housing Services


Catholic Charities is a nonprofit social services and low income housing provider organization dedicated to providing social services and assistance to meet clients' physical, social, spiritual and psychological needs while helping to develop opportunities for self-help. Resident Services Coordinators will provide services, programing and advocacy for the residents of Catholic Charities owned properties in the Portland Metro area. These services are focused on four goals for the residents including preventing evictions, financial resiliency, High School graduation and healthy living outcomes. This Coordinator position will be providing services to the residents of St. Francis Park in SE Portland and Molalla Gardens located in Molalla.


Identify resident needs; carry out services, programs and activities for residents; work in partnership with other community resources and agencies; facilitate connections between volunteers, services and residents; orient new residents to available services.
Foster and promote positive relationships with the residents.
Being an approachable and engaging on-site presence with the residents.
Provide information and referral services to residents. Create and post a monthly calendar of events and services for residents.
Facilitate and promote resident participation in activities which encourage self-sufficiency.
Offer appropriate group activities for residents. Activities may include classes, presentations or social activities. Coordinate group activities with on-site property manager.
Maintain a cordial and constructive working relationship with property management, asset management and other Resident Services Coordinators.
Maintain daily log of resident contacts, service requests and their disposition, and referrals made.
Provide monthly summary of program activities and participation records.
Provide data as needed for Oregon Housing and Community Services Housing and Urban Development.
Maintain data base and/or library of information and referral resources, including liaisons with community groups, neighborhood based organizations, and agencies providing social services.
Identify existing service providers and coordinate services to residents to avoid duplication of effort.
Act as advocate as needed between residents and other service providers.
Recruit, train and supervise volunteers to provide one time only or ongoing support/assistance to residents. Track volunteer hours.
Participate in eviction prevention activities as needed.
Participate in regular meetings of Resident Services Working Group.

Attend staff / agency trainings and meetings as well as supervision meetings with Program Manager.

Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Bachelor's degree or equivalent required.
Minimum 2 years' experience providing information and referrals and advocacy and/or case management.
Experience in providing populations specific programming for residents.
Experience with community networking and organizing.
Intermediate proficiency in all programs of Microsoft Office.
Demonstrate judgment and discretion in dealing with confidential matters.

Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.

Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Excellent written and oral communication skills.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.

Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast paced work environment.
Ability to work a flexible schedule, which could include some evenings and weekends.

Ability to support organizational and program specific mission and goals.

Ability to lift 40 pounds.

Driver's license strongly preferred access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100). Frequent driving in the Portland Metro and Molalla area.
Satisfactory results from criminal, civil and/or motor vehicle background check required

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Please submit your cover letter and resume at:


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: