Post Date: 01/09/2019
Close Date: 01/31/2019
Do you have a passion for customer service excellence? Do you consider yourself a mentor and take pride in your leadership abilities?
Cinder has an exciting new opportunity! We are looking for a Customer Relations Lead to fill our role at our tech-savvy client in SE PDX. This is a full time, 40 hours per week opportunity with a full benefits package that includes PTO!
As a Customer Relations Lead you will be a part of our on-site team and partnering with our innovative client. You will be responsible for the performance management of our Customer Relations team members.
Responsibilities include but not limited to:
Create an environment of continuous development and improvement through mentoring and coaching
Issue feedback to team members through reoccurring 1:1s and weekly productivity reports
Identify employee performance issues, trends and provide proactive recommendations
Assist with hiring, new hire orientation and employee recognition
Collaborate and partner with various departments at the client site and within Cinder
Attend and participate in meetings, huddles and team activities
Previous lead or supervisory experience preferably in a customer service environment
Advanced computer skills with proficiency in MS Office suite and Google Docs/Sheets/Slides/Forms
Strong written and verbal communication skills
Ability to lead, manage, and adapt effectively in a fast-paced atmosphere
High School Diploma or equivalent
SE PDX (near the Hawthorne Bridge)
If you are looking for a professional, challenging, stimulating environment and meet the above criteria, please apply now!!
We are unable to provide visa sponsorship at this time.
Cinder is a rapidly growing consulting firm based in Hillsboro, OR. We are bringing a new perspective to the staffing industry, providing a better experience for both customers and employees. Our collaborative company culture and positive work environment are a refreshing alternative to traditional staffing firms! We offer a competitive salary and comprehensive benefits package.
Complete details: https://teamcinder.com/job/customer-relations-lead-2/