Job Details

Human Services Investigator

Multnomah County, Portland

Job - Government

Close Date: 02/14/2019

Department: Department of County Human Services (DCHS)

Job Type: Regular Represented

Exemption Status: United States of America (Non-Exempt)

Closing Date: February 14, 2019

The Opportunity:

We describe the required application materials in the SCREENING AND EVALUATION section below. You are required to attach a cover letter (more details below).

When completing the application on Workday as an external candidate through, you will come to a page where one of the prompts is to upload a "Resume/CV." This is the place where you need to upload your cover letter. There will be no other prompt for you to upload your cover letter.

When completing the application on Workday as an internal candidate, you may need to scroll down to see the “Resume / Cover Letter” prompt on your screen. This is the place where you need to upload your cover letter. There will be no other prompts for you to upload your cover letter. Do not click the orange “Submit” button before you upload your cover letter.

These are also the places where you will attach documentation that establishes your eligibility for veterans' preference, if you are claiming it.

Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. We are very sorry for the inconvenience.


$27.36 - $33.56 Hourly
$4,742.40 - $5,817.06 Monthly
$56,908.80 - $69,804.80 Annually

Do you have excellent interviewing and report writing skills? Use your skills with the Aging, Disability & Veterans Services Division of the Department of County Human Services to investigate and intervene when vulnerable adults in our community are abused and neglected. This recruitment will be used to fill Facility, Community, and Screener Human Services Investigator positions in regular, limited duration, temporary, on-call, full or part time assignments within the department. This Work Matters - watch our video to learn more.

As a Human Services Investigator, you are responsible for interviewing witnesses, alleged victims and perpetrators, collecting documentation, and writing in-depth reports. You investigate abuse allegations involving residents living in residential care facilities, assisted living facilities, and adult care homes. You also investigate abuse allegations involving individuals living in their own homes in the community. The majority of our investigators split their time between the field and the office. Human Services Investigators have excellent perception for detail and can promptly analyze responses to help uncover the underlying facts of each case.

We are also looking for the following attributes:

Ability to effectively prioritize and manage your time

Accurate and concise report writing skills

Superior verbal communication: open, straightforward, and clear

Ability to gather information and tell a complete story

Professional demeanor and effective interaction with diverse community members and co-workers

Diversity and Inclusion: At Multnomah County, equity is at the core of what we do. We don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

Bachelor's degree from an accredited college or university with major course work in social science, social service or a related field, or equivalent practical experience

Three (3) years of increasingly responsible case management experience, with at least two (2) years beyond entry level work

Must have a valid driver license by time of hire

Must pass a criminal background check

*Transferable Skills:

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation
The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following:

A completed online application. We will not review separate resumes or other attached files. The exceptions are one (1) cover letter and documentation for veterans’ preference.

Attach a cover letter and limited to the equivalent of one (1) page. The quality of your response may determine if you are moved on to the next review. Your cover letter should address why you are interested in this opportunity and how your work experience and transferable skills meet the requirements described in the “Overview” and “To Qualify” sections above.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualifications

An evaluation of application materials to identify the most qualified candidates

Consideration of top candidates through phone screen and/or interview(s)

Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.


Type of Position: This hourly union-represented position is eligible for overtime pay.

Note regarding salary placement: New employees and rehires will be paid at the minimum rate in the range for their classification unless a higher rate is approved by the Appointing Authority.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.


Recruiter: Anna Shy
Phone: +1 (503) 9887506 x87506

Complete details: