Job Details

Housing Program Supervisor

Community Action, Hillsboro, OR 97123

Job - Non-Profit

Close Date: 02/18/2019

HIRING RANGE:* $20.80-22.88 HOURLY

Under Oregon statute, after July 1, 1996, an offer of employment for this position is contingent upon the results of criminal offender information record check, and possibly fingerprinting, conducted on applicants for employment in early childhood services agencies. Applicants who have been convicted of certain offenses or who refuse to consent to such background checks will not be hired for this position. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Continuation of all positions is contingent upon future funding.

*Note on Hiring Range:

For applicants with extensive qualifications and/or years of experience, the new hire maximum rate may be exceeded with the approval of the Director of Human Resources and the Executive Director. If approval is granted, it will be based upon careful review of the applicant’s qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established market rate for the position.

Position Summary:

In support of the Agency’s mission, under direction of the Housing and Homeless Services Manager, oversees the daily operations and delivery of short to medium term rent assistance programs by Housing Program Specialist staff in assigned locations. Responsible for ensuring regulatory compliance with program and funding requirements. Responsible for monitoring rent assistance program expenditures. Responsible for day to day supervision, training and support to Housing Program Specialists who provide individualized planning on how to secure and maintain permanent housing, coordination of application process and payment of rental assistance for program participants, and mediation of disputes between landlords and tenants. This position will oversee the development and maintenance of relationships with public and private sector landlords to provide stable housing opportunities for homeless and low-income households. Responsible for working with the program’s leadership team to develop new policies and procedures in response to changes in program funding and/or requirements.

Essential Functions and Responsibilities:

• Meet regularly with Housing Program Specialist staff to provide supervision, training and support, encourage professional development, identify performance concerns, evaluate work, and provide feedback. Responsible for building an effective team by supporting and responding appropriately to concerns and facilitating constructive resolution to team issues.
• Directs daily operations of short/medium term rent assistance processes to ensure quality in customer service, consistency in operations and that rent assistance resources are used appropriately. Establishes intake schedules based on priority needs and availability of funding and staff. Provides intake services as needed.
• Ensures that staff members understand and comply with established federal, state, and funding source guidelines, policies and procedures, and provides training and assistance to staff when creating short/medium-term rent assistance plans for homeless and at risk households, and collecting needed documentation
• Communicates current program policies and procedures to program and agency staff, outreach partners, and community organizations.
• Coordinates with the county-wide Coordinated and Centralized Assessment System to ensure appropriate referrals to Housing Program.
• Provides oversight of intervention, negotiation, and mediation assistance with landlords.
• Oversee the production of reports as needed to comply with funder requirements.
• Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
• Monitors assigned recordkeeping systems to ensure accuracy and compliance with all regulations and/or funding sources. Reports any technical issues related to computerized database systems. Updates and assists staff with implementation of any necessary system changes.
• Represents the program on local committees and work groups as assigned.
• Responds appropriately to client issues and concerns as needed.
• Strictly adhere to agency code of ethics and standards of workplace behavior.
• Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities:

• Other marginal functions and responsibilities as assigned.

Required Education/Training/Experience:

• Bachelor’s Degree in a social service field or related professional experience, with 2 years experience delivering direct services and coordinating services with other agencies to a diverse population. Experience using appropriate customer service techniques, including experience interviewing clients/customers and assessing needs, as well as providing appropriate information and advocacy to meet customer needs. . An equivalent combination of education and experience may be considered.
• Minimum of 2 years supervisory experience.
• Intermediate level computer proficiency in word processing, databases, spreadsheets, presentation, and calendaring programs.
• Excellent interpersonal, oral and written communication skills.
• Proven ability to work collaboratively with a wide range of community members, including professional organizations, service providers, and client advocates
• Experience working with low-income populations and demonstrated ability to work with the housing industry.
• Experience in public speaking and organizing public meetings.
• Demonstrated ability to accomplish tasks in an organized, efficient and professional manner.
• Experience working with complex regulations and guidelines requiring implementation, documentation and monitoring for quality control.


• Bilingual English/Spanish.
• Knowledge of Washington County community resources.

Required Licensing or Other Special Certifications:

• Complete RentWell Instructor training within 90 days of employment.

Required Physical Demands of Essential Functions and Responsibilities:

• Work is usually performed in an office environment and shelter.
• Occasional exposure to computer and keyboarding and telephone use.
• In normal work day, may stand/walk __4__ hrs/day; may sit _4_ hrs/day; may drive _1 - 2_ hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _1 - 2_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.
• In normal work day, may bend, squat, and/or climb frequently.
• Work is light in nature, lifting maximum of 20 lbs with frequent lifting and/or carrying of objects weighing up to 20 lbs.
• May require walking or standing to a significant degree, or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro – 1001 SW Baseline St, Hillsboro OR 97123
Beaverton – 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.357.6057. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

Benefits: All regular full-time (RFT) status positions of 0.50 full-time equivalent or higher are eligible for our outstanding benefits package including:
• Generous paid sick and vacation time
• 12 0bserved holidays
• Medical, vision and dental insurance
• Free life and long term disability insurance
• Medex travel assistance
• Employer-matched 403(b) retirement plan
• Employee Assistance Program
• Rich and diverse mission-based working environment

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

Complete details: