Job Details

Human Services Investigator

Multnomah County, Portland, OR

Job - Government

Close Date: 10/20/2019


Department of County Human Services (DCHS)
Job Type:

Regular Represented
Exemption Status:

United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):

October 20, 2019

The Opportunity:

Pay Range
$28.43 - $34.87 Hourly

Do you want to make positive impacts and help transform lives in the community? Apply and be part of a dedicated team at Multnomah County Department of County Human Services Aging, Disability and Veterans Services Division Adult Protective Services Unit. This Work Matters - watch our video to learn more.

This recruitment will be used to fill Community, Facility, and Screener Human Services Investigator positions in regular, limited duration, temporary, on-call, full or part time assignments within the department.

As a Human Services Investigator, you will investigate abuse allegations involving residents living in residential care facilities, assisted living facilities, and adult care homes; conduct investigations on individuals living in their own homes in the community; interview witnesses, alleged victims and perpetrators; collect documentation and prepare comprehensive written reports.

The successful candidate will demonstrate:

Knowledge of principles and practices of investigation and research, including critical interviewing techniques, conflict management

Knowledge of and ability to appropriately apply pertinent federal, state, and local laws

Ability to accurately assess individual situations carefully and make discretionary judgments and recommendations

Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills

Ability to research, compile, analyze, and summarize material into understandable formal reports in a timely manner

Effectively understand and demonstrate sensitivity to diverse cultures and individuals

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

Bachelor's degree from an accredited college or university with major course work in social science, social service or a related field, or equivalent practical experience

Three (3) years of increasingly responsible case management experience, with at least two (2) years beyond entry level work

Must have a valid driver's license by the time of hire

Must pass a criminal background check

*Transferable skills:

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation
The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following:

A completed online application. We will not review separate resumes or other attached files. The exceptions are cover letter and documentation for veterans' preference.

A cover letter. Please attach a cover letter as a separate document. The quality of your response may determine if you are moved on to the next review. Please be clear and specific in the applicable sections of the online application about how your background is relevant. This information must also be consistent with your response if applicable.

Describe how your work experience and transferable skills make you a great candidate in this role described in the “Overview” and “To Qualify” sections noted above.

Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to application deadline.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans' preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualifications

An evaluation of application materials to identify the most qualified candidates

Consideration of top candidates through phone screen and/or interview(s)

Background and reference checks

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.


Recruiter: Anna Shy
Phone: +1 (503) 9887506 x87506

Complete details: