Job Details

Technology Support Specialist

Lewis & Clark College, Portland, OR

Job - Education

Close Date: 10/18/2019

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Working at Lewis & Clark College

The campus is located on 137 acres of beautifully landscaped grounds in Portland’s southwest hills. Our strong commitment to sustainability is reinforced through recycling programs, energy conservation, alternative transportation options, and farm to fork initiatives. For benefit-eligible positions, we offer a competitive benefits package that includes options for health, dental, vision, tuition, life insurance, retirement and more.

Lewis & Clark College is committed to achieving a diverse workforce. Candidates from diverse backgrounds are encouraged to apply. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.

Job Purpose

The Technology Support Specialist is responsible for recommending, installing, configuring, maintaining, and troubleshooting Audio/Visual equipment and other classroom technologies (including computers) to ensure reliable and efficient access in support of academic and administrative activities by faculty, students, staff and guests of the College.

This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of LCCSSA Collective Bargaining Agreement.

What You'll Do

Technology Management

Identify problems with equipment and ensure proper operation for all AV and other classroom technologies at the College.
Evaluate existing installations and configurations in order to improve efficiency of use, performance and reliability.
Recommend, install, and configure new equipment to uphold reliable and efficient access.
Perform emergency troubleshooting and repairs on equipment requiring immediate assistance.
Conduct scheduled preventive maintenance on a regular and ongoing basis.


Maintain databases on all installed AV and other classroom equipment for inventory, warranty and repair history purposes.
Handle authorization for warranty repairs and any authorized outsourcing of repair.
Work with and supervise contractors.


Help train faculty, students and staff in use and basic preventive maintenance of AV and other classroom equipment.
Evaluate client need and recommend solutions for problems in classroom environments.
Assist training and supervision of student assistants in basic setup, installation, operation and troubleshooting of AV and other classroom equipment.

Must Haves

Associate degree (A.S., A.A.) or two-year technical certificate (or 2-3 years of College)
Minimum two year experience installing, supporting and maintaining AV equipment.
Requires knowledge of higher education classroom technology needs.
Basic knowledge of low voltage electrical circuits and programming languages, prefer
Must have experience a wide variety of computer software and systems including Windows, Mac OSs, Google Suite.
Ability to effectively and accurately communicate and work with a diverse community.
Must have excellent writing, communication and organizational skills.
Must be able to work both independently and as a team leader.

Nice to Haves

Two years post-secondary education degree with an associate degree or certificate in an AV related field, or an equivalent combination of education and experience.
Bachelor's degree and 2 years of directly related experience OR specialized academic or administrative specialties or computer support, software or operating certifications and additional years of directly related job experience.
Crestron Certified Programmer; Biamp TesiraFORTE ; Apple Certified Mac Technician; Dell Certified Technician
Low voltage license strongly preferred.

Work Schedule

37.5 hours per week
Benefits Eligible: Yes

Pay Rate

LCCSSA Grade 17 Step F
$27.25 per hour

Physical Requirements

Considerable amount of lifting of medium weight (15 to 35 lbs.) climbing, or other physically tiring work
Bending, kneeling, twisting, climbing ladders/stairs, standing, driving, sitting, walking, grasping/gripping, pinching/squeezing, reaching, push/pulling, repetitive hand movements (e.g., typing), seeing, talking, hearing

Directions for Cover Letter

Please upload your cover letter on the My Experience screen in the resume section.

The College explicitly acknowledges and affirms its conviction that diversity with respect to race, ethnicity, national origin, socio-economic background, religious orientation or spirituality, physical or sensory disability, gender, and sexual orientation on the Lewis & Clark campus provides an educational benefit for all students that can be realized only if students and education professionals from diverse backgrounds are present in significant numbers within our learning community. In creating and sustaining such a community, we engage, to the extent possible, in practices that will ensure a high degree of diversity on our campus, simultaneously meeting the highest standards of academic excellence of which we are capable.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Background Check

Lewis & Clark College will conduct a background check on the finalist, which will include a criminal record check. If a conviction is discovered, a determination will be made whether the conviction is related to the position for which the individual is applying or would present safety or security risks before an employment decision is made. A criminal conviction does not necessarily automatically bar an applicant from employment.

Eligibility to Work

In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.

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