Job Details

Showroom Associate

Fully, Portland

Job - Corporate/Business

Close Date: 10/23/2019

We are interested in what makes you uncommon. Hiring people with different voices, different experiences, and different perspectives has expanded our thinking, enriched our culture, and made us a better company. Do you have something unique to offer us?

We’re looking for a Showroom Associate at our headquarters in Portland, Oregon. Please read this ad thoroughly and please know that we do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!

A Little About Us:
We sell and design desks, chairs and things that keep your body moving, so you can work and live more fully. We’re proud to be a unique and diverse team; a quirky collection of creatives, nerds, yogis, dancers, foodies, climbers, cyclists, and movement fanatics. We expect all team members to “come as you are” and we truly mean it.

We are people who don’t fit into boxes and don’t put up with cubicles. Our “open door” policy is more of a “no door” policy. We like to talk to each other, share ideas, and collaborate, preferably over kombucha, happy hour, or a waterfront stroll. We hire people we believe in and who are equally passionate about engaging in a progressive and active workplace. We are constantly moving, learning, and evolving both personally and professionally. Ultimately, we believe life is too short not to love where you work.

A Little About You:
Our showroom is a place for customers to learn about our story and experience our products in real life. You will help set the tone for clients’ excellent first impressions, so an eagerness to jump into client interactions, both in person and over email and phone, is a must. You’re a natural problem solver and are willing to think outside the box to find the best solutions to any challenge. You are comfortable maintaining a strong knowledge of our product line and will continue expanding your knowledge as our product assortment evolves. You’re a natural networker who enjoys meeting people and helping them find the best fit for their workspace or home.

Job Description:
This Showroom Associate position provides top-quality customer service to clients via in-person showroom appointments, as well as phone and email support. As the Showroom Associate, you will play an essential role in the day to day operations of our showroom. You will ensure that the showroom maintains its cool and friendly vibe; looking and feeling amazing. You will work closely with our customers, assisting with showroom visits and ensuring that every client has the best “Fully” experience possible. Additionally, you will assist with providing high-level support for clients via phone and email. You will ensure that visits and sales are properly documented and our client’s inquiries are responded to with a great level of care and urgency.

Essential Duties and Responsibilities:
Provide quality service to customers via in-person appointments, phone, and email.
Effectively manage customer expectations; be professional, personable, and go the extra mile.
Master detailed product information and be able to present to clients in an understandable and relevant manner.
Answer email inquiries with thorough and thoughtful responses that are well written and grammatically correct.
Process orders and quotes - ensure accuracy, provide clients with pertinent information.
Troubleshoot technical issues with clients and pass along to warranty team as needed.
Keep records of client interactions using multiple applications and databases.
Use problem-solving skills and resources to fulfill special requests of requirements.
Handle complaints and provide appropriate solutions and alternatives.
Learn and maintain existing and new product knowledge and processes. Proactively use multiple resources in order to be successful.
Share your ideas and unique talents with our team.

Skills and Qualifications:
Natural charisma and confidence with clients.
Ability to comfortably operate in a fast-paced environment with shifting priorities.
Adept problem solver - provide helpful and creative solutions to clients and showroom needs.
Emotional intelligence - you make it seem painless and easy for the client and can reassure them that you have their best interest in mind.
Attention to detail.
Ability to stay centered and organized in an ever-changing sales environment.
Prominent organization, presentation, and time management abilities.
Communication - ability to clearly communicate with clients and teammates internally.
Exceptional written communication.

Department: Showroom

Reports to: Showroom Coordinator

Hours: Saturday 10am - 5pm; Sunday 10am - 4pm; Monday - Wednesday 9am - 6pm

Compensation: Salaried full time. We evaluate our compensation offerings according to market medians and internal pay equity.

Benefits: Fully provides a generous package of employee benefits including Medical, Dental, HSA and FSA offerings, Short Term Disability, Long Term Disability, Basic Life Insurances, 401(k) matching, and options for employee purchase of expanded and optional coverages.

Perks: Additional perks include 15 days PTO to start, 80 hours per year for volunteering, stipends for using alternative commuting methods, monthly wellness stipends, weekly personal training and yoga sessions, weekly catered team lunches, kitchens stocked with snacks, kombucha on tap, bottomless Nossa Familia coffee, and a dog-friendly office in a great SE Portland location with the best and brightest coworkers around!

How To Apply:
If you are buzzing with excitement that you might be our new Social Media Coordinator and you have the skills and experience to back it up, kindly send your resume and cover letter. Please include in your cover letter what equity, diversity, and inclusion mean to you. EDI is a core value here at Fully, and we want to make sure you stayed with us right to the very end.

Please: No recruiters, emails, phone calls, or drop-ins, please.

Complete details: