Job Details

Communications Dispatcher

Port of Portland, Portland, Oregon

Job - Government

Close Date: 09/13/2019

POSITION: Communications Dispatcher
SALARY: Depends on Qualifications
CLOSING DATE: 09/13/19 05:00 PM



The Port of Portland Communication Center consists of 14 dispatchers responsible for providing emergency and non-emergency dispatch, call-taking, and other services to the Portland Airport Fire & Rescue, Port of Portland Police, Airport tenants, and the traveling public at Portland International Airport. The Communications Center consists of 14 dispatchers responsible for call-taking and dispatching emergency and non-emergency calls for the airport.


Steps for Filling a Vacancy: Application Material/Qualification Review--> Oral Board Interview--> Background Investigation--> Manager's Interview--> Psychological Exam --> Medical Exam --> Pre-employment Drug Test --> Employment Confirmation


Salary is determined by the Collective Bargaining Agreement and years of continuous service as an emergency telecommunicator. NOTE: Lateral-entry pay is determined by the continuous number of previous full-time, complete years of service, up to five (5) years.

DPSST Basic Certification
Start: $26.81
1 year: $28.33
2 years: $29.89
3 years: $31.26
4 years: $32.89
5 years: $34.45

DPSST Intermediate Certification
Start: $27.62
1 year: $29.18
2 years: $30.79
3 years: $32.20
4 years: $33.88
5 years: $35.48

DPSST Advanced Certification
Start: $28.42
1 year: $30.03
2 years: $31.68
3 years: $33.14
4 years: $34.86
5 years: $36.51


Receive information and dispatch police, fire, medical and operations personnel responding to emergency and non-emergency incidents.
Monitor and operate numerous radio talk groups and answer phones, providing information to airport employees and public.
Monitor and operate computer systems, including: computer-aided dispatch (CAD), fire alarms, access/security/duress alarms, and law enforcement data and retrieval systems.
Monitor security surveillance cameras for perimeter gates, terminal doors, security checkpoints, numerous areas of the airport terminal, garage, and roadways, and take appropriate action as necessary.


High school diploma or equivalent is required.
Experience working in a 911 emergency communications center or airport communications center is highly preferred.
Experience with computer aided dispatch (CAD) system is preferred.
The successful candidate must be able to meet requirements of the Oregon Department of Public Safety Standards and Training (DPSST) within the probationary period including acquiring and maintaining the following certifications:
Law Enforcement Data System (LEDS) Certification
Emergency Medical Dispatch and Telecommunicator Certification
Must possess and maintain a valid First Aid and CPR card
Successful applicant must pass a post-offer comprehensive background check, pre-employment drug test, psychological evaluation, and medical examination.
Ability to obtain and maintain eligibility for unescorted access to secure areas of the airport is required.
Ability to comply with Criminal Justice Information System (CJIS) requirements within 30 days of hire is mandatory. This includes successfully completing CJIS Security Awareness Training and successfully passing a fingerprint-based criminal history background check.


Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Minimum typing speed of 35 words per minute.
Ability to multi-task, listen and paraphrase effectively.
Sound problem solving and reasoning skills.
Ability to work overtime, holidays, weekends, and flexible shifts outside of usual schedule.

Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.
EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.
Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process.
Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other highly sensitive positions.
ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that he or she needs an accommodation should contact Human Resources at 503.415.6690


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