Job Details

Operations & Policy Analyst 1

Oregon Employment Department, Salem

Job - Government

Close Date: 01/25/2019

Do you enjoy analyzing data and making recommendations based on your analysis? Do you have a knack for prioritizing multiple priorities? Can you communicate technical knowledge to a non-technical audience? If this sounds like you, we invite you to apply for this opportunity today!

We are excited to announce an opening for an Operations & Policy Analyst 1. This position is with the Oregon Employment Department, Workforce Operations Division. Bilingual applicants are encouraged to apply.

There is one, permanent, full-time positions located in Salem.
This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur.
This position is represented by the Service Employees International Union (SEIU).

Our Mission: The Employment Department is a state agency with a mission to Support Business and Promote Employment. We accomplish this by administering the Unemployment Insurance (UI) program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations); and developing and distributing workforce and economic information (Workforce and Economic Research).

Our Values: Openness, trust, and integrity; Quality with agility; Delighting the customer; Teamwork with responsibility; and Humor, fulfillment, and inclusion.

What you will be doing:
The primary purpose of this position is to serve as a technical expert, resource, and liaison between the WorkSource centers and the Workforce Operations Division of the Oregon Employment Department. In this role you will:

Review and recommend administrative rule and concept revisions, program or other operating procedures, policies, guidelines and business systems.
Use a fundamental/introductory level of knowledge of: Workforce Innovation and Opportunity Act (WIOA), technical guidance letters, operating and other related program information (e.g. migrant and seasonal farmworkers (MSFW), Veterans, Work Opportunity Tax Credit (WOTC), Supplemental Nutrition Assistance Program (SNAP), Able-Bodied Adult Without Dependents (ABAWD) and the Labor Exchange system) and the Work Source Oregon (WSO) standards related to system operations
Evaluate data, processes, procedures, and make recommendation to support state wide operations at WSO centers
Interprets federal and state laws as well as established OED policies and procedures, and apply this knowledge of federal regulations to support the 37 WorkSource Oregon Centers with effective delivery of services to customers
Use a Business Intelligence tool to assist program technicians/federal programs staff in analyzing performance, identifying business system improvements
Participate in evaluations of business systems, methods, and procedures of administrative systems (e.g. infrastructure agreements, data sharing agreements)
Analyze and respond to technical information requests from WSO Center management team. (e.g. develop methodology to ensure compliance with requirements for documenting support services and transactions with customers)
Collaborate and support Technical program staff with data access and reporting needs including the systems specifications. (e.g. integrating an online system for complaints reporting and tracking)
Attend and support review meetings with Property & Risk Management to review WSO center issues and ensure delivery of services at centers is not impacted. Identify areas of concern and make recommendations to manager.

What's in it for you:
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, enthusiasm and optimism; and encourage learning and mentoring.

The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. A goal of the Oregon Employment Department is to become an employer of choice for individuals of all backgrounds and promote an inclusive workplace culture that encourages diversity and allows employees to excel.

This is what you need:
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any related degree demonstrating the capacity for the knowledge and skills;


Any combination of experience or education equivalent to three years technical-level experience related to workforce management, technical systems, business systems or regulatory programs.

DESIRED ATTRIBUTES (Requested Skills): In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application may be graded on spelling, grammar, punctuation, and presentation
• Highly detail oriented
• Demonstrated organizational skills
• Ability to manage multiple and conflicting priorities, and deadlines
• Ability to analyze regulations and requirements for contracts and agreements
• Intermediate skills with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Commitment to valuing diversity and promoting inclusion


Complete the online application, including the supplemental questions. Please use the name you want us to address you by.
Submit a professional cover letter; title the cover letter: "Cover Letter EMP19-0002oc"
Veteran's Points: For more information on veterans' preference points, visit: Veterans Resources

Additional Information

The State of Oregon is excited to announce that we will transition our recruitment system to Workday. This change will take place in February 2019. For more information on how the transition will affect you, please visit the Applicant FAQ (Download PDF reader).

Working Conditions
Gives presentations on programs to large, medium and small groups. Requires input and retrieval of information from the computer system. Requires communication by telephone and in-person. Response to telephone, email and in-person requests for technical assistance. Requires use of Outlook Email, Microsoft Office Suite; Word, Excel, and PowerPoint software, WOMIS and iMatchSkills, iTrac.

Complete Application
The application must include work experience that supports how you meet the minimum qualifications and Requested Skills above. A resume (attached or text) will not replace the work experience section of the application. Work Experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Transcripts are required as part of our interview process if you are using education or coursework to meet the minimum qualifications. Transcripts can be provided at the time of application or during an in-person interview.

Equity and Inclusion:
View Equity and Inclusion Questions Used During Recruitments (Download PDF reader)

Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy (Download PDF reader) or contact us at the number below with any questions.?

Work Authorization
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Veteran's Points:
For more information on veterans' preference points, visit: Veterans Resources

Questions and Application Support:

For questions about the job announcement, call 503-947-1289.
For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PT M-F by leaving a voicemail. It may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

Complete details: